Help Desk Specialist

Role Description This is a full-time on-site role for a Customer Service Representative located in New Cairo. The Customer Service Representative will handle day-to-day customer interactions, provide support and ensuring customer satisfaction. Responsibilities include responding to customer inquiries, resolving issues, and maintaining a high level of customer experience. The role also involves documenting interactions, updating customer records, and collaborating with other team members to improve service procedures. SUTHERLAND | Customer Service & Technical Support salary Up to 20.8K EGP NET including KPIs 1,100 EGP Night Allowance 24/7 Transportation Fast Promotions Immediate Hiring & Fast Start Dates Graduates & Dropouts English B1+/B2/ C1 Flexibility for night shifts required work on new Cairo site! Show more

YOUR NEXT CAREER MOVE COULD TAKE YOU ALL THE WAY TO THE UAE. Looking for more than just a job? Start building your career today, with the opportunity to grow professionally, get promoted, and travel to the UAE after just 6 months. WE ARE HIRING | B2 ENGLISH SPEAKERS What We Offer: * Net Salary: 15,000 EGP * Bonus Program: 3,000 EGP * Social & Medical Insurance * Free VPN Line * Rotational Shifts * Location: Maadi, Cairo Your Career Growth Opportunities: * Promotion opportunities after 6 months * Opportunity to travel to the UAE after 6 months Requirements: * Graduates only * B2 English proficiency * Flexibility to work rotational shifts Your next opportunity starts with one application. Show more

Location: Global, fully remote Job Type: Contractor (~15 hours per week) Schedule: Flexible—you choose the hours and days you work, including weekends if desired as long as there is activity. About This Role Interview language: English In this hourly, remote contractor role, you will work as a Customer Service Subject Matter Expert (SME) to support the creation of a custom dataset of natural, human-enacted customer service conversations used to train and improve speech-to-speech AI agents. You will participate in realistic customer service scenarios, applying your professional experience in client communication, issue resolution, support workflows, and customer relationship management to ensure conversations accurately reflect real-world interactions. You will demonstrate natural and professional communication, active listening, problem-solving, empathy, and appropriate issue-resolution techniques while following project-specific scenarios, instructions, and quality guidelines. Your contributions will help AI systems learn to handle customer interactions more naturally, accurately, and effectively. This role is with a fast-growing AI Data Services company delivering training data for many of the world’s largest AI companies and foundation-model labs. Important There is no immediate project for this role; however, if qualified, you will be among the first experts we reach out to when relevant opportunities arise. This will also provide you with access to future projects available through our expert network. Your profile Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience). 2+ years of professional Customer Service experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management. 1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work. Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution. Excellent spoken English C1+ (US only), with clear and fluent verbal communication. Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios. Ability to adapt communication style, tone, and approach based on the customer’s needs, situation, and level of concern. Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor environment. Key Responsibilities Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios. Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance. Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases. Skills: speech,communication,customer relationship management,customer service,customer,training Show more

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day. JOB TITLE Customer Service Coordinator | MAF Properties | Shopping malls. ROLE SUMMARY The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience. ROLE PROFILE Maintain a thorough knowledge of the assigned shopping malls operating assets, facilities, stores/locations, mall layout and any on-going or upcoming promotional activities. Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines. Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company’s established grooming / professional attire standards to promote Majid Al Futtaim Properties’ image. Assist the visitors / customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person). Perform “meet and greet” duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required. Responsible for efficient handling of all routine /minor customer complaints / enquiries on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism. Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Shopping malls departments immediately. Ensure that all tenant related complaints are addressed on a timely basis. Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Shopping Malls Business Unit Finance procedures. REQUIREMENTS Bachelor's degree in Business Administration or any relevant field. 1 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry. Very Good English level. Excellent communication and problem solving skills. WHAT WE OFFER At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model. Show more