This position is offered by AbuElkher Distribution, in Heliopolis, Cairo, Egypt, as a Full-time role, with a On-site work arrangement. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
AbuElkher Distribution is a company that appears to operate within a distribution or logistics context, as suggested by its name and the presence of a sales indoor job title. The business likely involves the movement and management of goods, possibly across multiple locations, though specific details about its operations, size, or industry sector are not provided. The role of Sales Indoor may indicate an emphasis on customer interaction and relationship building within a physical retail or distribution environment. While the exact nature of the company's services or products cannot be confirmed without additional information, the job title suggests potential involvement in sales support, inventory management, or client engagement activities. The company’s focus seems to align with providing reliable distribution solutions, though further details about its offerings, clients, or market presence remain unspecified.
ORIGINAL JOB DESCRIPTION
About the Job
Company Description AbuElkher Distribution, founded in 1999, is a multi-branch company specializing in printers, inks, computer accessories, point of sale systems, security systems, and networking solutions. The company focuses on strategic growth and expansion across global markets. AbuElkher Distribution has established strong alliances with leading technology and hardware brands such as HP, Canon, Epson, Brother, ASUS, Intel, AMD, MSI, GIGABYTE, ACER, AOC, DELL, and CORSAIR. Team members work in a dynamic, technology-driven environment that supports innovation and customer-focused solutions. Joining AbuElkher Distribution offers exposure to diverse product lines and collaboration with well-known international partners.
Role Description The Customer Team Lead is a full-time, on-site role based in Heliopolis. This role is responsible for overseeing daily customer service operations, including managing customer support interactions, resolving escalated issues, and ensuring a high standard of customer satisfaction. The Customer Team Lead will supervise and coach customer service team members, monitor performance metrics, and implement process improvements to enhance service quality. Day-to-day tasks include coordinating communication channels, analyzing customer feedback and service data, and aligning team activities with company standards and policies. The role also involves collaborating with other departments such as sales, logistics, and technical support to ensure a seamless customer experience.
Qualifications
Candidates should possess strong customer-facing skills, including Customer Service, Customer Support, and a focus on Customer Satisfaction.
Candidates should possess effective Communication skills to interact with customers, team members, and cross-functional stakeholders.
Candidates should possess solid Analytical Skills to interpret customer data, monitor performance indicators, and support decision-making.
Previous experience in leading or supervising customer service teams is preferred.
Experience in distribution, retail, or technology products is an advantage.
Ability to manage multiple priorities, handle escalations, and work in a fast-paced environment.
Proficiency in using CRM or customer support systems and common office software.
Bachelor’s degree in Business, Management, Communications, or a related field is beneficial.
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CAREER PROFILE
Role Overview
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
The Customer Team Lead oversees customer interactions and ensures satisfaction with service delivery. This role involves managing a team to maintain high standards of support and resolve client issues efficiently.
JOB SOURCE
Original Job Listing
This job was found through LinkedIn. You can review the original listing before applying.
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LinkedIn
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Alorica
Location: Qesm El Sheikh Zaid, Al Jizah, EgyptType: Full-timePosted:
Back Office Account ✉️
🚨 ALORICA EGYPT IS HIRING NOW! 🚨
🔥 We are currently hiring for the Clothes Store Account! 🔥
📍 Location: Sheikh Zayed
🏢 Account: Wave 3 – Clothes Store
💻 Online interviews
Requirements:
✅ Graduates & Dropouts
✅ B2 English level
✅ Previous customer service experience is mandatory
✅ Flexibility with rotational shifts, including overnight shifts
Benefits:
💰 Attractive salary + overnight allowance
🚌 Transportation provided
📈 Promotions starting from 3 to 6 months, based on performance
Apply Through this link
https://talkpu.sh/t/Lsbs9WJp0
Or through WhatsApp
https://wa.me/201020332807
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In addition, the role supports core IT operations by administering user access and collaboration tools, assisting with network and telephony support, maintaining IT asset inventory and documentation, coordinating with vendors and service providers, and following security standards to protect systems and data. The role holder contributes to continuous improvement by identifying recurring issues, proposing process enhancements, and helping implement updates that improve stability, security, and user experience.
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Strong knowledge of card management systems, including card issuance, transaction processing, and lifecycle management.
Experience with core banking systems, payment networks, and integration between card platforms and other banking applications.
Understanding of information security principles, data protection, and regulatory requirements related to card operations.
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Proficiency in database concepts, basic SQL, and familiarity with system logs and monitoring tools.
Effective communication and collaboration skills to work with technical teams, business units, and external vendors.
Strong organizational skills with attention to detail and the ability to manage multiple tasks and priorities.
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Location: Qesm El Maadi, Cairo, EgyptType: Full-timePosted:
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Candidates should possess excellent customer service and communication skills, including active listening, clear presentation of insurance products, and professional relationship-building.
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Candidates should possess computer literacy and comfort with digital tools, including email, CRM or sales systems, and office productivity software.
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Ability to work in a
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