This position is offered by e& CX Solutions Egypt, in El Maadi El Gadida, Cairo, Egypt, as a Full-time role, with a On-site work arrangement. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
e& CX Solutions Egypt appears to provide customer support services, likely operating in the telecommunications or business services sector.
ORIGINAL JOB DESCRIPTION
About the Job
Company Description e& CX Solutions Egypt, part of the etisalat CX Solutions family, focuses on creating outstanding customer experiences that drive measurable business results. The company brings together clear strategic thinking, specialized resources, and a disciplined methodology to deliver precise, reliable outcomes for its partners. By prioritizing digital interactions that foster strong customer relationships, e& CX Solutions Egypt helps organizations turn customer experience visions into reality. Joining the team means contributing to meaningful customer journeys and supporting organizations in achieving exceptional performance through exceptional service.
Role Description The Call Agent (B2 solid) is a full-time, on-site role based in El Maadi El Gadida, responsible for handling inbound and outbound customer calls in a professional and efficient manner. Day-to-day tasks include responding to customer inquiries, resolving issues, providing accurate information about products and services, and documenting interactions in company systems. The role involves following established scripts and guidelines, meeting performance targets such as call handling time and customer satisfaction, and escalating complex cases to the appropriate team when needed. Call Agents are expected to maintain a courteous tone, adhere to quality standards, and collaborate with colleagues and supervisors to ensure a consistent, high-quality customer experience.
Qualifications
Strong verbal communication skills in English at a minimum B2 level, with clear pronunciation and active listening abilities.
Customer service and problem-solving skills, including empathy, patience, and the ability to manage challenging conversations.
Basic computer literacy and ability to work with call center systems, CRM tools, and data entry applications.
Time management and organizational skills to handle high call volumes while maintaining accuracy and quality.
Ability to work on-site in El Maadi El Gadida, with flexibility to work shifts, weekends, and holidays as required.
Previous experience in a call center or customer support environment is an advantage.
High school diploma or equivalent; a college degree is a plus.
Professional attitude, resilience under pressure, and willingness to learn and follow coaching and feedback.
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JOB SOURCE
Original Job Listing
This job was found through LinkedIn. You can review the original listing before applying.
Explore recent opportunities related to this listing.
LinkedIn
Contact center advisor -banking sector
Go Partners
Location: Giza, Al Jizah, EgyptType: Full-timePosted:
We’re Hiring: Contact Center Banking Representatives
Join our Banking project and start your career in one of the top banks in Egypt!
Job Description:
• Handle customer inquiries related to banking services (accounts, cards, transactions)
• Provide accurate information and resolve complaints professionally
• Follow up with customers to ensure full satisfaction
• Maintain customer data and update systems
Requirements:
• Graduates Only (Any faculty - 2020 to 2025)
• Excellent English Level (B2/C1) - Must
• Strong communication & interpersonal skills
• Ability to work rotational shifts including nights
• No prior experience required - Fresh grads are welcome
Benefits & Package:
• Gross Salary: 10,500 EGP
• Profit Share (Quarterly) + Incentives
• Transportation Provided - Door to Door
• Social & Medical Insurance
• 2 Days Off (Rotational)
• Career growth in the banking sector
Job Location: Smart Village, 6th of October - On-site (Transportation Provided)
Employment Type: Full-time
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Looking for more than just a job? Start building your career today, with the opportunity to grow professionally, get promoted, and travel to the UAE after just 6 months.
WE ARE HIRING | B2 ENGLISH SPEAKERS
What We Offer:
* Net Salary: 15,000 EGP
* Bonus Program: 3,000 EGP
* Social & Medical Insurance
* Free VPN Line
* Rotational Shifts
* Location: Maadi, Cairo
Your Career Growth Opportunities:
* Promotion opportunities after 6 months
* Opportunity to travel to the UAE after 6 months
Requirements:
* Graduates only
* B2 English proficiency
* Flexibility to work rotational shifts
Your next opportunity starts with one application.
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Company Description Raya CX, a leading customer experience management and BPO provider, supports clients across diverse industries with comprehensive customer service and technical support solutions. Since 2001, the company has been a trusted partner for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive, skilled labor markets to deliver scalable, high-quality services. Its integrated outsourcing solutions are powered by advanced technology, strong operational strategies, and a culture of continuous improvement and innovation, offering team members opportunities to work with global brands and modern CX tools.
Role Description The Service Desk Senior Supervisor is a full-time, on-site role based in Cairo, Egypt, responsible for overseeing day-to-day operations of the service desk team. This role includes managing team performance, monitoring service levels, and ensuring timely resolution of customer inquiries and technical issues. The Senior Supervisor coordinates scheduling, assigns workloads, and provides ongoing coaching and support to service desk staff. They collaborate with internal stakeholders to improve processes, enhance customer satisfaction, and implement service improvements. The role also involves preparing performance reports, supporting training initiatives, and ensuring adherence to company policies and quality standards.
Qualifications
Strong supervisory skills, including team leadership, performance management, and coaching.
Proven ability to drive customer satisfaction through effective customer service practices.
Experience in training team members, including onboarding, skill development, and knowledge-sharing.
Excellent communication skills, both verbal and written, with the ability to handle escalations and interact with stakeholders.
Previous experience in a service desk or contact center environment, ideally in a supervisory or senior role.
Solid understanding of customer experience principles and service desk KPIs.
Strong problem-solving, decision-making, and organizational skills, with attention to detail.
Proficiency in using service desk or ticketing systems and basic office productivity tools.
Relevant academic background in business, IT, or a related field is preferred.
Ability to work on-site in Cairo, Egypt, in a dynamic, fast-paced environment and collaborate with diverse teams.
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📢 WE ARE HIRING | CUSTOMER SERVICE MANAGER
We are looking for an experienced and motivated Customer Service Manager to join our team in Nozha, Heliopolis, Cairo, Egypt.
Key Responsibilities:
Manage, supervise, and motivate the customer service team.
Set performance targets and monitor KPIs.
Handle customer complaints and ensure timely resolution.
Monitor team performance and customer satisfaction.
Develop and improve customer service policies and procedures.
Prepare periodic reports and analyze customer feedback.
Coordinate with other departments to ensure excellent service delivery.
Job Requirements:
Proven experience in customer service, preferably in a supervisory or managerial role.
Strong leadership, communication, and problem-solving skills.
Excellent organizational and decision-making abilities.
Proficiency in Microsoft Office and reporting tools.
Ability to work under pressure and achieve targets.
📍 Work Location: Nozha, Heliopolis, Cairo, Egypt.
📞 For Applications & Inquiries:
01114512353
Please contact us and submit your updated CV, mentioning Customer Service Manager in your application.
Join our team and take the next step in your career!
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