For Fluent English speakers | Customer service account | GRADUATES

We’re Hiring: Contact Center Banking Representatives Join our Banking project and start your career in one of the top banks in Egypt! Job Description: • Handle customer inquiries related to banking services (accounts, cards, transactions) • Provide accurate information and resolve complaints professionally • Follow up with customers to ensure full satisfaction • Maintain customer data and update systems Requirements: • Graduates Only (Any faculty - 2020 to 2025) • Excellent English Level (B2/C1) - Must • Strong communication & interpersonal skills • Ability to work rotational shifts including nights • No prior experience required - Fresh grads are welcome Benefits & Package: • Gross Salary: 10,500 EGP • Profit Share (Quarterly) + Incentives • Transportation Provided - Door to Door • Social & Medical Insurance • 2 Days Off (Rotational) • Career growth in the banking sector Job Location: Smart Village, 6th of October - On-site (Transportation Provided) Employment Type: Full-time Show more

Company Description Raya CX, a leading customer experience management and BPO provider, supports clients across diverse industries with comprehensive customer service and technical support solutions. Since 2001, the company has been a trusted partner for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive, skilled labor markets to deliver scalable, high-quality services. Its integrated outsourcing solutions are powered by advanced technology, strong operational strategies, and a culture of continuous improvement and innovation, offering team members opportunities to work with global brands and modern CX tools. Role Description The Service Desk Senior Supervisor is a full-time, on-site role based in Cairo, Egypt, responsible for overseeing day-to-day operations of the service desk team. This role includes managing team performance, monitoring service levels, and ensuring timely resolution of customer inquiries and technical issues. The Senior Supervisor coordinates scheduling, assigns workloads, and provides ongoing coaching and support to service desk staff. They collaborate with internal stakeholders to improve processes, enhance customer satisfaction, and implement service improvements. The role also involves preparing performance reports, supporting training initiatives, and ensuring adherence to company policies and quality standards. Qualifications Strong supervisory skills, including team leadership, performance management, and coaching. Proven ability to drive customer satisfaction through effective customer service practices. Experience in training team members, including onboarding, skill development, and knowledge-sharing. Excellent communication skills, both verbal and written, with the ability to handle escalations and interact with stakeholders. Previous experience in a service desk or contact center environment, ideally in a supervisory or senior role. Solid understanding of customer experience principles and service desk KPIs. Strong problem-solving, decision-making, and organizational skills, with attention to detail. Proficiency in using service desk or ticketing systems and basic office productivity tools. Relevant academic background in business, IT, or a related field is preferred. Ability to work on-site in Cairo, Egypt, in a dynamic, fast-paced environment and collaborate with diverse teams. Show more

📢 WE ARE HIRING | CUSTOMER SERVICE MANAGER We are looking for an experienced and motivated Customer Service Manager to join our team in Nozha, Heliopolis, Cairo, Egypt. Key Responsibilities: Manage, supervise, and motivate the customer service team. Set performance targets and monitor KPIs. Handle customer complaints and ensure timely resolution. Monitor team performance and customer satisfaction. Develop and improve customer service policies and procedures. Prepare periodic reports and analyze customer feedback. Coordinate with other departments to ensure excellent service delivery. Job Requirements: Proven experience in customer service, preferably in a supervisory or managerial role. Strong leadership, communication, and problem-solving skills. Excellent organizational and decision-making abilities. Proficiency in Microsoft Office and reporting tools. Ability to work under pressure and achieve targets. 📍 Work Location: Nozha, Heliopolis, Cairo, Egypt. 📞 For Applications & Inquiries: 01114512353 Please contact us and submit your updated CV, mentioning Customer Service Manager in your application. Join our team and take the next step in your career! Show more

Job Title Customer Service Advisor – URDU/Hindi Speakers - Cairo Job Description Join Concentrix Today! Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients’ products or services. Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals. In This Role, You'll Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat. Assist customers with inquiries, order processing, troubleshooting, and guidance. Build deep product and service knowledge to deliver confident and accurate support. Handle customer issues with patience, professionalism, and a solution-oriented mindset. Create positive customer experiences through personalized assistance and clear communication. Collaborate within a dynamic and supportive team to achieve shared service and performance goals. Essential Functions / Core Responsibilities Ensure service delivery meets contractual Key Performance Indicators (KPIs). Clarify customer requirements using effective probing and decision-support tools. Listen attentively, demonstrate empathy, and build strong customer rapport. Greet customers in a courteous, friendly, and professional manner following agreed procedures. Maintain working knowledge of client products and services. Prepare complete and accurate documentation, including account notations. Participate in initiatives aimed at improving customer satisfaction and business performance. Identify opportunities to offer additional products or services when appropriate. Candidate Profile Proficiency in URDU/Hindi and English, both written and verbal. High school diploma required; relevant experience is an advantage. Excellent communication, interpersonal, and customer engagement skills. Comfortable working in a fast-paced, performance-driven environment. Strong multitasking, prioritization, and adaptability skills. Basic computer skills and system navigation capability. Ability to work independently and collaboratively within a team. Detail-oriented, dependable, and professional. Patient, composed, and solution-oriented in all customer interactions. Flexible to work rotating shifts as required. Strong problem-solving and analytical skills with a customer-centric mindset. Career Framework Role Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development. What We Offer Competitive Salary Transportation Provided Medical & Social Insurance Fast track for promotions within 6 months Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications) Supportive, inclusive, and growth-focused work environment Additional Information Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs. Disclaimer The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills. Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs. Show more