JOBLYIN SUMMARY
Job Overview
This position is offered by Selection for HR solutions, in New Cairo, Cairo, Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.Selection for HR solutions is a company focused on providing streamlined recruitment and staffing services. While specific industry details are not provided, the presence of job titles such as 'Customer Service - Night Shift' suggests the company may operate within sectors requiring round-the-clock support, such as retail, hospitality, or logistics. The business likely connects employers with qualified candidates through efficient hiring processes and HR support. As a staffing agency, it may offer services like resume screening, interview coordination, and candidate placement. Without additional information, the exact scope of operations remains inferred based on typical recruitment practices. The company appears to prioritize matching skilled professionals with job opportunities that align with their availability and expertise, ensuring both employers and candidates benefit from a reliable hiring process.
ORIGINAL JOB DESCRIPTION
About the Job
Qualifications
Respond to customer inquiries through phone, email, chat, social media, or other approved communication channels.
Provide accurate information regarding products, services, orders, policies, and procedures.
Identify customer needs and provide appropriate solutions in a professional and efficient manner.
Handle customer complaints and concerns with patience, empathy, and professionalism.
Follow up on customer requests and ensure issues are resolved within agreed service levels.
Record and maintain accurate customer information, interactions, complaints, and resolutions in the company's CRM or relevant systems.
Coordinate with other departments to resolve customer issues and ensure effective follow-up.
Process customer requests, orders, returns, exchanges, or service-related transactions according to company procedures.
Escalate complex or unresolved issues to the appropriate supervisor or department.
Required Qualifications
Bachelor's degree or equivalent qualification is preferred.
Strong verbal and written communication skills.
Good command of English; additional languages are an advantage.
Eglish B1+ or B2 is a Must
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CAREER PROFILE
Role Overview
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.This role involves assisting customers through various communication channels during night hours. The position requires providing accurate information about products, services, and orders.
JOB SOURCE
Original Job Listing
This job was found through LinkedIn. You can review the original listing before applying.
