JOB OPPORTUNITY
Atheel CX
JOBLYIN SUMMARY
This position is offered by Atheel CX, in Cairo, Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
Atheel CX is a job website that connects professionals with employment opportunities across various industries. The platform focuses on providing a streamlined and efficient experience for both job seekers and employers. While specific details about the company's industry, size, or locations are not provided, the presence of roles such as 'English teamleader' suggests an emphasis on language-related services or international business operations. Atheel CX likely supports candidates in finding positions that align with their skills and career goals, while offering employers access to a qualified talent pool. The website aims to simplify the recruitment process by facilitating clear communication and matching opportunities with suitable candidates. Without additional information, the exact scope of Atheel CX's services remains inferred based on its listed job titles and general function as a job platform.
ORIGINAL JOB DESCRIPTION
🚨 WE’RE HIRING | CUSTOMER SERVICE QUALITY SPECIALIST (QA) We are looking for a Customer Service Quality Specialist to join our team and help maintain high-quality customer interactions and service standards. 🔹 Key Responsibilities • Monitor and evaluate customer service interactions across voice, chat, email, and ticketing channels. • Conduct quality assessments and provide constructive feedback to customer service agents. • Identify recurring issues, performance gaps, and opportunities for improvement. • Prepare quality reports and track performance trends. • Work closely with Team Leaders and Operations to improve service quality and customer satisfaction. • Ensure compliance with company procedures and customer service standards. 🔹 Requirements • Previous experience in Customer Service Quality Assurance (QA). • Strong English communication skills, both written and verbal. • Excellent analytical and problem-solving skills. • Strong attention to detail and ability to identify root causes. • Ability to provide clear, professional, and constructive feedback. • Customer service or e-commerce experience is highly preferred. • Experience with QA tools, CRM, or customer service platforms is a plus. 📍 Location: Egypt 📩 How to Apply: Send your updated CV via WhatsApp to 01501969794. If you are passionate about customer experience, quality, and continuous improvement, we’d love to hear from you! Show more
CAREER PROFILE
Quality Assurance Specialists - English evaluate customer service interactions to ensure they meet quality standards. They analyze communication and provide feedback to improve service delivery.
JOB SOURCE
This job was found through LinkedIn. You can review the original listing before applying.
Explore recent opportunities related to this listing.
Alorica
WANT A BONUS IN DOLLARS? We’re hiring Medical Insurance Account English: B2 Graduates & Dropouts Competitive Salary Dollar Bonus Paid Training Transportation Provided Career Growth Opportunities WhatsApp: 01140008370 Show more
المجموعة الهندسية جاك نافع جروب
- متابعة تحقيق الأهداف بشكل دوري الشهرية ونصف سنوية والسنوية. - العمل مع الإدارة لتقييم وتحسين العمليات والسياسات. - رصد والإبلاغ عن الإيرادات والتدفقات النقدية. - الإشراف على تطبيق سياسات المؤسسة. - تحديد البرامج التدريبية للموظفين. - التعامل مع شكاوي الموظفين شكاوي العملاء وتحديد الحلول المناسبة. - تقييم أداء الموظفين بشكل منتظم وتحديد مدى رضا العملاء. - جدولة مواعيد عمل الموظفين وتحديد الورديات المختلفة. - التعاون مع الإدارة لتحديد الميزانيات المطلوبة. - متابعة الجدول الزمني لإجراءات الصيانة وتنظيف المرافق. - الاجتماع بشكل منتظم مع الادارة العليا تقديم التقارير الخاصة بالأعمال. - الإشراف على تحقيق إجراءات الأمن والحماية. - يفضل من له خبرة سابقة فى شركات الأجهزة ( المنزلية - الكهربائية )
TP
Job Description TP is hiring English Customer Service / Sales Specialist for a US account. You will be handling billing concerns, payment status, and sales for lines of business, You should have good intent and skills to provide excellent customer service. Full-time, on-site, voice account, based in New Cairo, Egypt. We are looking for • English fluent speaker (B2 or higher) • Flexible with rotational & night shifts • Graduates or Dropouts (above 30 yrs) Benefits & Salary • Net salary up to 21,000K EGP • Sales incetives • Overtime availability paid in equivalent to Dollar • 195€ Quarter Bonus and Profit share (Annual) • Points system granting vouchers (Uncapped) • Social & Medical Insurance (up to 400,000 EGP per year) • Transportation in Cairo & Giza (door-to-door for females after 11 PM) • Free gym access Show more
free jobss
Job Overview Company: Teleperformance Account: USA (satellite provider) 🇺🇸 Channel: Voice 📞 Location: City Walk 📍 Language: Fluent English 🇬🇧/🇺🇸 Core Responsibility: Retention agents responsible for retaining customers and upselling and cross selling Dish products, along with assisting customers with their inquiries related to billing and accounts or cancelling their subscriptions 💰 Compensation & Financials Net Salary: EGP 19,000.00 (Fixed Salary 13500 + KPIS 5500) Quarterly Performance Bonus: Up to 195 Euros (linked to productivity & performance) 💶🏆 Agents will have extra 3,000 EGP allowance based on mainly adherence and utilization / plus sales commission up to 200$ based on sales achievement 📈 Guaranteed Career & Salary Growth After 6 Months: 10% Increase on Basic Salary After 1 Year: 5% Increase on Basic Salary After 18 Months: 15% Increase on Variable (KPIs) After 24 Months: 10% Increase on Variable (KPIs) 🕒 Work Schedule & Shifts Shifts: Rotational shifts between 4 PM & 5 AM for both Males & females / Rotational Days Off 🎓 Training Phase (Paid 50%) and the other (50%) added for the next payment Get fully equipped before you hit the floor! 1 Week SS + 3 Weeks PK + 2 Weeks Nesting Show more