JOBLYIN SUMMARY
Job Overview
This position is offered by TP Cairo EG, in New Cairo, Cairo, Egypt, as a Full-time role, with a On-site work arrangement. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.TP Cairo EG is a recruitment-focused entity offering opportunities in technical support roles, specifically for Telecom B2 English positions. The company appears to operate within the telecommunications sector, providing employment avenues for individuals with proficiency in English and technical customer service skills. While specific details about its business model, size, or client base are not available, the job titles suggest a focus on supporting telecom services through direct customer interaction. TP Cairo EG likely serves as an intermediary connecting qualified professionals with relevant industry roles, emphasizing language capabilities and technical expertise. The company's operations may span multiple regions, though no definitive information is provided regarding its geographical reach or organizational structure.
ORIGINAL JOB DESCRIPTION
About the Job
Company Description TP Career is a growing organization focused on connecting candidates with stable, long-term employment opportunities in customer service and related fields. The company partners with reputable employers to offer roles that support professional development and skill-building. TP Career emphasizes a supportive work environment, clear career progression paths, and fair compensation. The organization is committed to non-discriminatory hiring practices and inclusive workplaces. Candidates can expect structured training and ongoing guidance to help them succeed in their roles.
Role Description This is a full-time, on-site CS (Customer Service) role for English speakers at B1+/B2 level, located in New Cairo, with a net salary of up to 21,000. The role involves handling incoming customer inquiries via phone, email, or chat, providing clear and accurate information, and resolving issues in a timely manner. Daily tasks include documenting interactions in the system, following defined procedures, and escalating complex cases when needed. The professional in this role will collaborate with team members and supervisors to meet performance targets and maintain high service quality. Participation in training, adherence to company policies, and consistent attendance are key components of the role.
Qualifications
Strong English communication skills at B1+/B2 level, including clear speaking, active listening, and basic written correspondence.
Customer service mindset with the ability to handle inquiries professionally, manage time effectively, and remain calm under pressure.
Basic computer literacy, including the ability to navigate multiple applications, type efficiently, and record customer data accurately.
Ability to work on-site in New Cairo on a full-time schedule and adapt to shift-based or rotational working hours if required.
Previous experience in customer service, call centers, or a similar role is an advantage but not mandatory.
High school diploma or equivalent; further education is beneficial.
Reliability, accountability, and a willingness to learn through structured training and ongoing feedback.
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CAREER PROFILE
Role Overview
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.This role involves supporting customers through communication in English at a B1+/B2 language proficiency level. The position typically requires handling inquiries, resolving issues, and providing assistance within a structured customer service environment.