JOBLYIN SUMMARY
Job Overview
This position is offered by FlairsTech, in Qesm El Maadi, Cairo, Egypt, as a Full-time role, with a On-site work arrangement. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.FlairsTech appears to provide customer service and technical support solutions, likely operating in the IT and business services sectors.
ORIGINAL JOB DESCRIPTION
About the Job
Company Description FlairsTech is an international technology-driven Managed Services Provider built on innovation, talent, and excellence. The company has grown rapidly, now employing over 1,000 professionals across five offices and serving more than 100 global partners. FlairsTech supports clients in Software Development & Analytics, digital solutions, business operations, customer experience, and support across North America, Europe, the Middle East, and Africa. The organization works as an extension of client teams to improve processes, outcomes, and productivity. FlairsTech’s success is strongly rooted in its people-focused culture and commitment to long-term partnerships.
Role Description The C1 English Customer Advisor is a full-time, on-site role based in Qesm El Maadi. The person in this role will handle customer inquiries via phone, email, and chat, ensuring clear communication and timely resolution of issues. Daily tasks include understanding customer needs, providing accurate information, guiding clients through solutions, and escalating complex cases when needed. The Customer Advisor will work to maintain high levels of customer satisfaction, document interactions in internal systems, and follow established procedures and service quality standards. Collaboration with team members and participation in training sessions to improve product knowledge and service skills are also part of the role.
Qualifications
Strong customer-focused skills, including Customer Satisfaction and Customer Support.
Experience in direct Customer Contact and Client Counseling in a service-oriented environment.
Excellent Communication skills in English at a C1 level, both written and spoken.
Ability to manage inquiries efficiently, prioritize tasks, and maintain accuracy under pressure.
Comfort working on-site in Qesm El Maadi and collaborating within a diverse team.
Proficiency with customer service software, CRM tools, and standard office applications.
Previous experience in customer service, contact centers, or client-facing roles is an advantage.
Relevant education in business, communications, or a related field is preferred.
Show more
CAREER PROFILE
Role Overview
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.The C1 English Customer Advisor provides support to customers by addressing inquiries and resolving issues in English. This role involves maintaining clear communication and ensuring customer satisfaction through effective problem-solving.
