Customer Service Representative B1| Chat Account | Grads

Job Title Customer Service Advisor – Al Mansoura Job Description New Site. New Opportunities – Concentrix Mansoura is Hiring! We’re launching in Mansoura and hiring Customer Advisors to join our founding team. What’s In It For You Founding Team Energy: Be part of building something new from the ground up Career Growth: Start with Concentrix and grow as the site expands Great Environment: Modern office designed for success You’re a Fit If You enjoy talking to people and solving problems You have a positive attitude and want to learn You’re ready to start your journey with us Next Step

Company Description Excellent Air Balloon is a commercial hot air balloon operator focused on providing safe, memorable flight experiences for travelers and local guests. Based in Cairo, Egypt, the company offers scenic flights that highlight the region’s unique landscapes and cultural heritage. Excellent Air Balloon emphasizes rigorous safety standards, professional training, and high-quality customer service. Team members work closely together to deliver reliable operations and exceptional experiences. The organization values responsibility, clear communication, and a positive, guest-centered attitude. Role Description This is a full-time Commercial Pilot role with a hybrid work arrangement based in Cairo, Egypt, allowing for some administrative and planning tasks to be completed from home. The Commercial Pilot will operate hot air balloon flights, ensuring safe takeoff, flight, and landing in accordance with all aviation regulations and company procedures. Daily responsibilities include performing pre-flight inspections, monitoring weather conditions, planning flight routes, and conducting safety briefings for passengers. The pilot will manage in-flight navigation and communication, oversee passenger comfort and safety, and maintain accurate flight logs and operational records. The role also involves coordinating with ground crews, supporting maintenance scheduling, and occasionally assisting with training, customer communication, and operational planning tasks. Qualifications Valid commercial pilot license for balloon operations and compliance with all relevant aviation regulations and authorities. Proven experience piloting hot air balloons or similar aircraft, with strong skills in navigation, flight planning, and weather assessment. Demonstrated commitment to safety, including thorough pre-flight checks, risk management, and emergency preparedness. Strong communication and interpersonal skills to conduct clear safety briefings, interact with passengers, and coordinate with ground crews. Ability to work variable hours, including early mornings, weekends, and holidays, in outdoor environments and changing weather conditions. Comfort with basic administrative tasks, such as maintaining flight records, reporting incidents, and supporting scheduling and operations. Fluency in English; proficiency in Arabic or additional languages is an advantage for working with diverse passengers. Professional, calm, and responsible demeanor, with the ability to make sound decisions under pressure and provide excellent customer service. Preferably resides in or near Cairo, Egypt, and able to commute to launch sites and operational locations as required. Show more

Company Description Misr Life Insurance – Takaful, established in 2022, is a growing player in Egypt’s insurance sector with a focus on Sharia-compliant life and long-term medical insurance. The company is backed by leading financial institutions, including Misr Insurance Holding Company, Misr Life Insurance, Misr Insurance, National Bank of Egypt, and Banque Misr. With an initial capital of 150 million Egyptian pounds, Misr Life Insurance – Takaful aims to advance and reshape the takaful insurance landscape in Egypt. Following approval by the Financial Regulatory Authority in November 2022, the company operates as a licensed, trusted provider in the Egyptian insurance market and is committed to sustainable growth and innovation. Role Description The Life Insurance Specialist is a full-time hybrid role based in Qesm El Maadi, with flexibility for some work-from-home arrangements. The specialist will identify and engage prospective clients, assess their protection and savings needs, and recommend suitable life and takaful insurance solutions. Daily responsibilities include conducting consultations, preparing proposals, explaining policy features and benefits, and supporting clients throughout the application and underwriting process. The role also involves maintaining ongoing relationships with policyholders, handling inquiries and service requests, and collaborating with internal teams to ensure accurate policy administration and compliance with Islamic Sharia principles. The Life Insurance Specialist will work toward sales targets, contribute to branch and company performance, and participate in training and market development activities. Qualifications Candidates should possess strong skills in Insurance Sales and Sales to achieve targets and grow the customer base. Candidates should possess solid knowledge of Insurance and Life/Takaful products to provide accurate guidance and compliant solutions. Candidates should possess Finance-related skills to understand premiums, returns, and basic financial planning concepts. Candidates should possess Customer Service skills to deliver responsive, professional support and build long-term client relationships. Bachelor’s degree in Business, Finance, Economics, or a related field is preferred. Prior experience in life insurance, banking, or financial services is an advantage, especially in Islamic finance or takaful. Strong communication and negotiation abilities, with confidence in client-facing roles. Ability to work in a hybrid environment, manage time effectively, and meet performance objectives. Show more

What We Offer Net Salary: 13,000 EGP Social & Medical Insurance Fully Paid Training Program 2 Rotational Days Off per week Professional, supportive, and inclusive work environment Prime office location: Abbasia, Cairo About the Role We are seeking a professional and customer-focused Customer Support Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will serve as the primary point of contact for customers, handling inquiries via voice, chat, and email channels. You will deliver high-quality support, resolve issues efficiently, and ensure an excellent customer experience. This is an excellent opportunity for individuals looking to build a stable career in a supportive, performance-driven environment. Graduates are encouraged to apply. Key Responsibilities Handle customer inquiries via voice, chat, and email in a professional and timely manner. Diagnose and resolve technical and non-technical issues. Escalate and follow up on complex cases to ensure complete resolution. Maintain accurate records of all customer interactions within internal systems. Collaborate with internal teams to enhance overall customer satisfaction. Qualifications Bachelor's degree in any discipline. English proficiency at B1+ level or above. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to work effectively in a structured, target-driven environment. Flexibility to work rotational shifts. Show more