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JOB OPPORTUNITY

Quality Specialist, MAQ

Amazon

LocationCairo, Cairo, Egypt
Job TypeFull-time
Work ModeN/A
SalaryNot specified
Expected Salary
AIThis is an approximate salary range for the Egyptian job market. It is AI-generated guidance, not a salary confirmed by the employer.
10,000 – 20,000 EGP
Posted

JOBLYIN SUMMARY

Job Overview

This position is offered by Amazon, in Cairo, Cairo, Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.

COMPANY PROFILE

About the Company

AIThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.

Amazon is a global leader in e-commerce and cloud computing, offering a wide range of services including online retail, digital streaming, and artificial intelligence. The company provides diverse job opportunities across multiple departments and locations, reflecting its broad operational scope. Job titles such as Support & Ops Specialist, Customer Service Representative, and Logistics Executive suggest roles within operations, customer care, and supply chain management. Technical positions like Tier 2 Technical Care Associate and Engineering Project Manager indicate involvement in technical support and product development. The presence of roles requiring language skills, such as German speaker and French speaker positions, highlights Amazon's international reach. Additionally, roles like Graphic Designer and L&D Data Analyst point to creative and training functions within the organization. These job titles collectively suggest a complex and multifaceted business structure focused on delivering customer-centric solutions through various operational and technical channels.

ORIGINAL JOB DESCRIPTION

About the Job

Description The MENA Address Quality (MAQ) Team is seeking Quality Specialist who will serve as the first line of support for address resolution, geocode correction, LLM quality auditing, map validation, and other operational activities related to last-mile delivery optimization across the MENA region. Your contributions will have a direct and significant impact on our customers' delivery experience across UAE, Saudi Arabia, and Egypt. This role demands quick learning and the ability to manage overlapping tasks across multiple programs simultaneously. You will have the opportunity to address high-impact production issues in real-time, requiring coordination among multiple stakeholders and operations groups across 3 countries, providing you with a broad perspective on the business. Key job responsibilities Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems. Identify patterns emerging from audits and contribute to process/program improvements. Provide timely responses to stakeholders on related tasks as per SOP and SLA. Systematically escalate problems to relevant owners/teams according to processes. Maintain records of day-to-day work by updating trackers or workflow tools. Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks. Understand performance metrics and leverage them to drive business goals. Work in a collaborative environment and contribute to the growth of the respective team/program. Develop a global perspective and understand the nuances of various geographies that Amazon operates in. Be flexible to work on multiple programs as per business requirements. Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements). WFO - This is a work from office role and candidates are expected to work from office from their assigned job location for number of days as decided by company/business policy. Basic Qualifications 1+ years of Microsoft Office (Word, Excel, and Outlook) experience high school diploma or equivalent Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Work 40 hours/week, and overtime as required Preferred Qualifications Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Souq.com for E-Commerce LLC Job ID: A10534074 Show more

CAREER PROFILE

Role Overview

AIThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.

A Quality Specialist ensures accuracy and reliability in address data and geocoding processes. The role involves auditing and validating data quality, particularly for large-scale mapping initiatives.

REQUIREMENTS

Required Skills

LLMExcel

JOB SOURCE

Original Job Listing

This job was found through LinkedIn. You can review the original listing before applying.

View Original Listing ↗

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