Booking Agent ( B2 English)
TP Cairo EG
Company Description TP Cairo EG is a professional services organization operating in the heart of Cairo, Egypt, with a focus on customer-centric solutions and operational excellence. The company supports international and local clients by delivering reliable, high-quality service across multiple sectors. Team members work in a structured, performance-driven environment with opportunities to learn, develop, and grow their careers. TP Cairo EG values clear communication, collaboration, and a supportive workplace culture. The organization is committed to providing fair employment practices and an inclusive work environment. Role Description The Booking Agent (B2 English) is a full-time, on-site role based in Cairo, Egypt. The Booking Agent will handle customer inquiries, manage reservations through booking systems, and provide accurate information about services, schedules, and pricing. Daily tasks include responding to calls, emails, or chat messages, confirming and updating bookings, resolving issues, and ensuring a smooth customer experience. The role also involves promoting relevant services, supporting sales objectives, and maintaining detailed records of interactions and transactions. The Booking Agent will collaborate with team members and follow company procedures to meet performance targets and service quality standards. Qualifications Candidates should possess strong Communication skills, including clear spoken and written English at B2 level. Candidates should possess practical experience with Booking Systems and reservation platforms. Candidates should possess solid Customer Service skills focused on empathy, problem-solving, and professionalism. Candidates should possess Sales and Negotiation skills to promote services and handle booking-related offers effectively. Candidates should possess good computer literacy and the ability to learn new software quickly. Candidates should possess attention to detail, time management, and the ability to work in a structured, target-driven environment. Previous experience in booking, travel, hospitality, or call center environments is beneficial. High school diploma or equivalent is required; additional education in business, tourism, or related fields is an advantage. Show more
