JOBLYIN SUMMARY
Job Overview
This position is offered by Gebr. Pfeiffer, in Giza, Al Jizah, Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.Gebr. Pfeiffer is a company that offers opportunities in specialized engineering roles, including After Sales Engineer positions. While specific details about its industry, website, and operations are not provided, the presence of such job titles suggests involvement in technical sectors requiring post-sales support and maintenance expertise. The company likely serves industries where engineered products or systems require ongoing service and technical assistance. As a potential employer, Gebr. Pfeiffer may focus on delivering reliable solutions through skilled professionals, emphasizing customer satisfaction and long-term support. Without further information, the exact nature of its business operations remains speculative, but the job titles indicate a commitment to engineering excellence and client-centric services.
ORIGINAL JOB DESCRIPTION
About the Job
Since its foundation in 1864, Gebr. Pfeiffer has fostered a culture of innovation and technical excellence. By developing special equipment for grinding, drying, separating, hydrating and calcining applications, the company has made major contributions to the progress of processing technology.
With our head office in Kaiserslautern, Germany and subsidiaries in the United States, India, China, Brazil, Egypt, and Malaysia along with our global network, we offer innovative system solutions for the cement, coal, lime, gypsum, and ceramic industries all over the world
Job Brief:
Responsibilities include developing strong relationships with clients and connecting with key business executives and stakeholders. The After-Sales Engineer will answer client queries, identify new business opportunities, and evaluate maintenance and spare parts needs. In this role, you will liaise with cross-functional internal teams (including Procurement, Logistics, Commercial, Workshop, and external Sub-suppliers) as well as site service engineers to improve the entire client experience across the MENA region. This position may require occasional travel.
Qualifications:
BSc degree in Mechanical Engineering or a closely related technical field.
2 to 5 years of relevant experience in an After-Sales, Technical Support, or Account Management role.
Experience within the heavy machinery, cement, or minerals processing industries is highly advantageous.
Demonstrable ability to effectively communicate, present, and influence key stakeholders at all organizational levels.
Solid experience with ERP software and MS Office (particularly MS Excel).
Proven ability to manage multiple tailored After-Sales projects simultaneously while maintaining sharp attention to detail.
Excellent listening, negotiation, and presentation abilities.
Fluency in both Arabic and English at a business level.
Duties and Responsibilities:
Serve as the primary point of contact for all After-Sales matters within the assigned region.
Build and maintain strong, long-lasting client relationships and develop trusted advisor roles with key stakeholders.
Follow up and coordinate all open inquiries, spare parts orders, and service contracts.
Provide clients with prompt technical support and specialized assistance.
Coordinate seamlessly with site service engineers to ensure successful equipment evaluations and technical deliveries.
Develop and maintain client profiles and the client management database.
Negotiate contracts, close agreements, and handle RFQs.
Identify areas of improvement and develop new business with existing clients to meet sales objectives.
Forecast and track key After-Sales metrics and actively participate in related internal projects.
We celebrate diversity!
Gebr. Pfeiffer takes pride in its inclusive workplace culture. All qualified applicants will always be considered without discrimination against race, color, religion, national origin, sex, disability, age, or any other non-merit factors.
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CAREER PROFILE
Role Overview
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.The After Sales Area Manager oversees post-purchase support and customer relations within a specific geographic region. This role ensures customer satisfaction by managing service delivery, resolving issues, and maintaining relationships with clients.
