B2 +/ C1 English Travel Advisor (non voice)

Company Description TP Career is a growing organization focused on connecting talent with meaningful, long-term career opportunities. The company is committed to providing high-quality support services that help clients build strong relationships with their customers. TP Career values professionalism, continuous improvement, and a collaborative work environment. Team members are encouraged to develop their skills and grow within the organization. The company promotes an inclusive culture that respects diverse backgrounds and perspectives. Role Description The Customer Service Specialist is a full-time, on-site role based in Cairo. This role involves responding to customer inquiries via phone, email, and chat, ensuring accurate information and timely resolutions. The specialist will handle complaints, troubleshoot basic issues, and follow up to confirm customer satisfaction. Daily tasks include documenting interactions, updating customer records, and adhering to company policies and quality standards. The role also requires collaborating with internal teams to escalate complex issues and contribute to improving overall customer experience. Qualifications Strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively. Focus on Customer Satisfaction and Customer Experience to maintain positive, long-term relationships. Professional Phone Etiquette and clear communication skills for engaging with customers and internal teams. Ability to work on-site in Cairo with reliable attendance and time management. Fluency in English and Arabic, both written and spoken, is highly beneficial. Previous experience in a customer-facing role, preferably in a contact center or service environment. Basic computer proficiency and ability to learn new systems and tools quickly. Problem-solving mindset, patience, and resilience when dealing with challenging situations. Show more

About the Role We are seeking a detail‑oriented and proactive Back Office Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will handle outbound calls and email correspondence, supporting business operations and ensuring seamless communication with clients and internal teams. This is an excellent opportunity for individuals looking to build a stable career in a supportive, professional environment. Graduates are welcome to apply. Key Responsibilities Make outbound calls to follow up on pending matters and gather required information. Manage email correspondence, responding to inquiries and providing accurate information. Process and maintain documentation, data entry, and record‑keeping tasks. Coordinate with internal teams to ensure smooth operations and timely completion of tasks. Maintain accurate records and follow up on outstanding items. Support the team with various administrative duties as needed. Qualifications Bachelor's degree in any discipline. English proficiency at B1+ level or above. Strong organizational and time‑management skills. High attention to detail and accuracy. Excellent verbal and written communication skills. Ability to work effectively in a structured, target‑driven environment. Flexibility to work rotational shifts. No prior experience required; graduates are encouraged to apply. What We Offer Net Salary: 13,000 EGP Social & Medical Insurance Fully Paid Training Program 2 Rotational Days Off per week Professional, supportive, and inclusive work environment Prime office location: Abbasia, Cairo Show more

Job Title Customer Service Advisor – Kafr El Sheikh Job Description Be Part of Something New – Join Concentrix Kafr El Sheikh! Concentrix is launching a new site in Kafr El Sheikh and we’re building our founding team of Customer Advisors from day one. What’s In It For You Founding Team Energy: Be part of the team that shapes the culture, processes, and success of our brand new site. Growth from Day 1: Start your career with a global leader and grow as the site grows. Modern Workplace: Work in a new facility built for collaboration, comfort, and career development. Your Role As a Customer Advisor, you’ll connect with customers, solve problems, and deliver great service. If you enjoy talking to people and want a stable career with training + advancement, this is it. What We’re Looking For Strong communication skills + positive attitude Eager to learn, help customers, and build your career Ready to be part of something new Next Step

Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What To Know Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. Commvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee. If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Key Responsibilities Provide top-tier support for complex issues via phone, email, and remote assistance, including working with enterprise customers. Ensure the success and satisfaction of the global customer base. Manage a high volume of cases, aiming for successful resolutions. Maintain detailed case documentation. Collaborate with team members to develop optimal solutions. Replicate technical problems internally for better understanding and resolution. Continuously learn and apply knowledge from internal resources. Identify cases that require escalation due to technical complexities or strategic considerations. Mentor and coach new engineers in the team. Utilize internal labs and simulators for testing and analysis. Clearly articulate issues and provide appropriate solutions or action plans to customers. Participate in weekend shifts to ensure consistent support. Effectively use productivity tools like softphone systems and CRM ticketing platforms. Engage in the Commvault community. Qualifications 0 - 3 years' experience in technical support or customer service, troubleshooting, and resolving technical issues for external customers. Good understanding of network principles and familiarity with network debugging tools like Wireshark and tcp-dump. Enthusiasm for learning new technologies and applying this knowledge to troubleshoot various system and application problems. Ability to thrive in a dynamic setting, quickly adapting to changing priorities while maintaining composure and effectiveness under pressure. Solid foundation in relevant technologies with a commitment to staying informed about industry trends and emerging tools. Experience working in a software or SaaS environment. Excellent verbal and written communication skills in English. Willingness to work onsite in a 24/7 support model as per business requirements. Enjoy working in a target-driven environment, multitasking, and possibly handling more than one support issue simultaneously. Dedication to delivering exceptional customer service. Technical Skills Solid hands-on experience with Linux databases and Unix operating systems. Strong knowledge of Oracle, SAP HANA, Postgres, Sybase, DB2, MongoDB, MySQL, along with basics of networking, or similar solutions. Work experience on cloud platforms like Azure, AWS, GCP, Salesforce is an added advantage. Preferred Qualifications Experience in SaaS environments. Experience working in a cyber security/resilience business. Commvault professional advanced certification. Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com. Commvault's Privacy Policy Show more