Senior Customer Care Specialist

Company Description TP Career is a growing organization focused on connecting talent with meaningful, long-term career opportunities. The company is committed to providing high-quality support services that help clients build strong relationships with their customers. TP Career values professionalism, continuous improvement, and a collaborative work environment. Team members are encouraged to develop their skills and grow within the organization. The company promotes an inclusive culture that respects diverse backgrounds and perspectives. Role Description The Customer Service Specialist is a full-time, on-site role based in Cairo. This role involves responding to customer inquiries via phone, email, and chat, ensuring accurate information and timely resolutions. The specialist will handle complaints, troubleshoot basic issues, and follow up to confirm customer satisfaction. Daily tasks include documenting interactions, updating customer records, and adhering to company policies and quality standards. The role also requires collaborating with internal teams to escalate complex issues and contribute to improving overall customer experience. Qualifications Strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively. Focus on Customer Satisfaction and Customer Experience to maintain positive, long-term relationships. Professional Phone Etiquette and clear communication skills for engaging with customers and internal teams. Ability to work on-site in Cairo with reliable attendance and time management. Fluency in English and Arabic, both written and spoken, is highly beneficial. Previous experience in a customer-facing role, preferably in a contact center or service environment. Basic computer proficiency and ability to learn new systems and tools quickly. Problem-solving mindset, patience, and resilience when dealing with challenging situations. Show more

About the Role We are seeking a detail‑oriented and proactive Back Office Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will handle outbound calls and email correspondence, supporting business operations and ensuring seamless communication with clients and internal teams. This is an excellent opportunity for individuals looking to build a stable career in a supportive, professional environment. Graduates are welcome to apply. Key Responsibilities Make outbound calls to follow up on pending matters and gather required information. Manage email correspondence, responding to inquiries and providing accurate information. Process and maintain documentation, data entry, and record‑keeping tasks. Coordinate with internal teams to ensure smooth operations and timely completion of tasks. Maintain accurate records and follow up on outstanding items. Support the team with various administrative duties as needed. Qualifications Bachelor's degree in any discipline. English proficiency at B1+ level or above. Strong organizational and time‑management skills. High attention to detail and accuracy. Excellent verbal and written communication skills. Ability to work effectively in a structured, target‑driven environment. Flexibility to work rotational shifts. No prior experience required; graduates are encouraged to apply. What We Offer Net Salary: 13,000 EGP Social & Medical Insurance Fully Paid Training Program 2 Rotational Days Off per week Professional, supportive, and inclusive work environment Prime office location: Abbasia, Cairo Show more

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved to become more agile, modern, and people-centered, while maintaining its established expertise. TP focuses on intelligent, future-ready solutions that support clients across diverse sectors and geographies. Team members join a forward-looking organization that values empathy, innovation, and continuous improvement. Working at TP means contributing to a company that is committed to shaping the future of customer experience and digital services. Role Description This is a full-time, on-site B2+/C1 English Travel Advisor (non-voice) role based in Cairo, Egypt. The Travel Advisor will handle written customer interactions, assisting travelers with inquiries, itinerary planning, and booking support through chat, email, and other digital channels. Responsibilities include managing travel arrangements, resolving issues, ensuring customer satisfaction, and providing accurate information on travel options, policies, and procedures. The role also involves updating customer records, following established workflows, and meeting performance targets related to response time, quality, and service standards. The Travel Advisor will collaborate with team members and supervisors to share insights, improve processes, and maintain a high level of customer experience. Qualifications Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on empathy and problem-solving. Excellent written Communication skills in English (B2+/C1 level) for handling non-voice interactions professionally and clearly. Knowledge of Travel Arrangements, including itinerary planning, booking changes, and travel documentation. Experience or familiarity with Travel Agency operations, online booking platforms, and travel industry standards. Ability to work on-site in Cairo, Egypt, in a fast-paced, target-driven environment. Attention to detail, strong organizational skills, and the ability to manage multiple customer requests simultaneously. Comfort with using digital tools, CRM systems, and online communication platforms. Previous experience in customer support, hospitality, or travel-related roles is an advantage. Show more

Job Title Customer Service Advisor – Kafr El Sheikh Job Description Be Part of Something New – Join Concentrix Kafr El Sheikh! Concentrix is launching a new site in Kafr El Sheikh and we’re building our founding team of Customer Advisors from day one. What’s In It For You Founding Team Energy: Be part of the team that shapes the culture, processes, and success of our brand new site. Growth from Day 1: Start your career with a global leader and grow as the site grows. Modern Workplace: Work in a new facility built for collaboration, comfort, and career development. Your Role As a Customer Advisor, you’ll connect with customers, solve problems, and deliver great service. If you enjoy talking to people and want a stable career with training + advancement, this is it. What We’re Looking For Strong communication skills + positive attitude Eager to learn, help customers, and build your career Ready to be part of something new Next Step