German and English Bilingual Customer Support Representative

IdeasUnlimited is a global BPO, providing business process support services to clients all over the world. We are a US-based company, and we are looking to hire German and English Bilingual Customer Support Representative to work remotely for us. This is a long-term, stable, career-level, and remote (work from home or a remote location) opportunity for the right individual. JOB DUTIES: 1) Customer support in English and German via phone, email, and chat platforms. 2) Order processing, billing and invoicing. 3) Relevant administrative and coordinative work. JOB REQUIREMENTS: 1) Excellent fluency in the English and German languages. 2) At least 1 year of experience in customer support or technical support. 3) At least 6 months of phone, email and chat support experience. 4) Some sort of experience with any CRM platform. 5) Must be efficient with at least basic skills in Microsoft Word and Excel. OTHER WORK REQUIREMENTS: 1) Stable internet connection of at least 10 Mbps. 2) A headphone with a microphone (preferably a noise-canceling one). 3) Reliable computer device (at least 8 GB RAM). 4) Power and internet backup (if needed). SCHEDULE and AVAILABILITY: Full-time, 8 AM till 5 PM CET, Mon - Fri, with 1 hour break COMPENSATION: 1) $4-5 per hour depending on experience and skill set. 2) Bonuses and accreditations. 3) Annual increments. 4) Growth opportunities. 5) Timely payments and a stable career. IMPORTANT NOTES: We are a US-based professional company, and you will be requested to go through our recruitment process, undergo a background check, and sign an Agreement as well as an NDA if hired. Please note that you will be employed as an Independent Contractor and will be responsible for your own taxes as required by your country of origin. As this is a remote position, the entire recruitment and selection process is done remotely via MS Teams and takes around an hour or so (depending on how fast you complete it). If hired, we will be using monitoring software to check your daily work efficiency and productivity. The position does offer the comfort of working from home but demands the same efficiency, productivity, and professionalism as in an office setting in the industry. HOW TO APPLY: Interested candidates should send their resumes to careers@ideasunlimitedonline.com with the position applied for in the subject of the email. To know more about us please visit the company website: www.ideasunlimitedonline.com Thank you and good luck! Show more