E-commerce Operations & Systems Integration Specialist

Location: Global, fully remote Job Type: Contractor (~15 hours per week) Schedule: Flexible—you choose the hours and days you work, including weekends if desired as long as there is activity. About This Role Interview language: English In this hourly, remote contractor role, you will work as a Customer Service Subject Matter Expert (SME) to support the creation of a custom dataset of natural, human-enacted customer service conversations used to train and improve speech-to-speech AI agents. You will participate in realistic customer service scenarios, applying your professional experience in client communication, issue resolution, support workflows, and customer relationship management to ensure conversations accurately reflect real-world interactions. You will demonstrate natural and professional communication, active listening, problem-solving, empathy, and appropriate issue-resolution techniques while following project-specific scenarios, instructions, and quality guidelines. Your contributions will help AI systems learn to handle customer interactions more naturally, accurately, and effectively. This role is with a fast-growing AI Data Services company delivering training data for many of the world’s largest AI companies and foundation-model labs. Important There is no immediate project for this role; however, if qualified, you will be among the first experts we reach out to when relevant opportunities arise. This will also provide you with access to future projects available through our expert network. Your profile Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience). 2+ years of professional Customer Service experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management. 1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work. Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution. Excellent spoken English C1+ (US only), with clear and fluent verbal communication. Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios. Ability to adapt communication style, tone, and approach based on the customer’s needs, situation, and level of concern. Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor environment. Key Responsibilities Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios. Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance. Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases. Skills: speech,communication,customer relationship management,customer service,customer,training Show more

Position Summary As a Contact Center Team Leader, you will lead a multi-channel customer support team handling calls, email, and chat, ensuring every interaction reflects Property Finder's commitment to service excellence. You own the day-to-day floor operations of your team, driving performance against SLAs, quality, and productivity targets across all channels. You will coach, motivate, and develop your agents, resolve escalations, and use real-time data to keep service levels on track. Beyond daily operations, you act as a bridge between your team and Workforce Management, Quality, and Training functions, identifying process gaps and driving improvements that raise the standard of service. Ultimately, your purpose is to build a high-performing, engaged team that delivers a consistently excellent, fast, and reliable experience to every customer who reaches out to Property Finder, reinforcing our reputation as the region's leading real estate platform. Key Responsibilities Manage daily operations across voice, email, and chat channels, ensuring SLAs, response times, and quality standards are consistently met. Monitor real-time queues and adjust staffing, breaks, and schedules to maintain service levels across all channels. Coach, mentor, and conduct regular 1:1s and performance reviews with team members; identify skill gaps and build individual development plans. Review call, chat, and email interactions for quality assurance and provide timely, actionable feedback. Handle escalations and complex customer cases that require supervisor-level intervention. Track and report on KPIs (AHT, FRT, CSAT, occupancy, adherence, backlog) and share insights with management. Drive team engagement, motivation, and retention through recognition and a positive team culture. Ensure adherence to schedules, attendance, and shift-adherence policies. Collaborate with QA, Workforce Management, and Training teams to improve processes and agent performance. Identify recurring issues or process gaps and propose improvements to leadership. Support hiring, onboarding, and training of new team members. Ensure compliance with company policies, data protection, and customer service standards. The Person Desired Qualifications Bachelor's degree in Business Administration or a relevant field. Fluency in Arabic and English (written and spoken). Proficient with CRM/helpdesk tools (e.g., Zendesk, Salesforce, or similar) and reporting dashboards. Expected Years Of Experience 3+ years of experience in a contact center environment. At least 2 year in a team lead or supervisory role. Experience managing multi-channel support (voice, email, chat) preferred. Skills Strong knowledge of contact center KPIs and workforce management principles. Excellent coaching, leadership, and conflict-resolution skills. Strong analytical skills with the ability to translate data into action. Ability to work in a fast-paced, target-driven environment, including flexible/shift-based schedules. Familiarity with QA scoring frameworks and call/chat monitoring tools. Clear, confident communication with both agents and senior stakeholders. Cross-functional collaboration with different teams/departments, such as Legal, Finance, Product, and Engineering. Track record of driving process enhancements that improve efficiency, quality, or customer experience. Comfortable identifying automation opportunities to reduce manual/repetitive work across channels. Curious and proactive about using AI tools to find creative solutions to operational challenges. Behavioral Competencies High accountability and ownership; sees issues through to resolution. Calm and composed under pressure, always solution-focused. Proactive mindset with a continuous improvement focus. Trusted leader who builds credibility quickly with team and stakeholders. Embodies Property Finder's values of trust, innovation, and customer obsession. Our promise to talent At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed. Property Finder Guiding Principles Think Future First Data Beats Opinions, Speed Beats Perfection Optimise for Impact Act Like An Owner The Biggest Risk is Taking no Risk at All Find Us At Twitter Facebook Instagram Linkedin Glassdoor Show more

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region. Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA. Role Summary The Customer Success Partner (CSP) is a key role responsible for providing direct impact on revenue retention by owning the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers. Ultimately, the CSP represents the customers’ interests in realizing value from Property Finder digital products and solutions. The CSP will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth. The CSP will also partner closely with Sales to help them achieve their revenue targets and identify future growth opportunities. Strong relationship building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role. Key Responsibilities Establish strong relationships with assigned customers, serving as their dedicated point of contact for all questions and concerns. Represent best practices regarding PF products and services to the customer to ensure maximum value from their investment. Consult with clients to jointly establish goals and the metrics used to evaluate progress towards those goals to align expectations for maximum client success. Monitor health metrics to conduct reviews with clients using established metrics and reporting to ensure they are on track to meet goals and to remedy results that are off track. Identify CSQL’s during customer check-ins to support revenue growth and upsell opportunities. Leverage technology to increase efficiencies and make processes scalable. Partner with sales to provide needed support and resources throughout the customer’s lifecycle so they can achieve revenue targets. Desired Qualifications Bachelor's degree in business, marketing or science major. 2 to 3 years of experience in a SAAS/Subscription environment. Customer Service or Live Operations management Experience. Exceptional oral and written communication skills internally and externally. Experience with Salesforce or similar CRM. Experience in real estate, PropTech, mobility tech or any other marketplace-based businesses is preferred. Fluent in English, Arabic essential. Other Capabilities Strong organizational, multitasking and time-management skills. Focused, reliable and responsible self-starter that can self-manage with good critical-thinking skills. Passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role. Our promise to talent At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed. Property Finder Guiding Principles Think Future First Data Beats Opinions, Speed Beats Perfection Optimise for Impact Act Like An Owner The Biggest Risk is Taking no Risk at All Find Us At Twitter Facebook Instagram Linkedin Glassdoor Show more

Teleperformance is hiring for a Global tech company! Qualifications: • Fluency in English is a must / B2-C1. • Experience is a must. • Graduates ONLY. • No commitments in the upcoming 6 months. • Flexible with shifts. Benefits: • NET salary 21K (including KPIS). • KPIs in Euros. • Paid training. • Medical insurance up to 400k per year. • Social insurance. • Transportation provided all over Cairo. • Rotational MORNING shifts & rotational days off. • VPN lines. Location: New Cairo Show more