Customer Service Representative ( French Speakers )

Octopus Outsourcing likely operates in international sales and business development, with a focus on German-speaking markets.

Company Description Octopus Outsourcing is a business process outsourcing company delivering tailored solutions to clients across different regions and industries. Headquartered in Alexandria, Egypt, the company operates in a modern, innovation-driven environment that supports growth and performance. Its teams focus on seamless communication that bridges gaps between businesses and their customers worldwide. Octopus Outsourcing is committed to continuous improvement, staying ahead through ongoing development and a strong emphasis on service quality. Role Description This is a full-time, on-site Customer Service Representative role for French speakers, based in Cairo, Egypt. The Customer Service Representative will handle inbound and outbound customer interactions in French via phone, email, and chat, providing accurate information and support. Responsibilities include addressing inquiries, resolving issues, documenting interactions in the system, and ensuring a positive customer experience aligned with company standards. The role also involves following established procedures, escalating complex cases when needed, and collaborating with team members and supervisors to meet performance targets and service level agreements. Qualifications Strong customer-facing skills, including Customer Service and Customer Support capabilities. Ability to maintain and improve Customer Satisfaction and Customer Experience in line with company guidelines. Previous experience in Customer Service Representative or similar customer contact roles is preferred. Fluency in written and spoken French; good command of English is an advantage. Excellent communication, active listening, and problem-solving skills. Comfort working on-site in Cairo, Egypt, with flexibility for shifts as required. Proficiency with basic computer applications and CRM or ticketing systems is beneficial. High level of professionalism, reliability, and ability to work in a multicultural team environment. Show more