Front-office shiftleader

Hilton appears to operate in the hospitality industry, managing luxury hotels and resorts with a focus on events and guest services.

Company Description Sky View Suites Hotel is a modern hospitality destination in Hurghada, offering guests comfortable accommodations and attentive service in a scenic coastal setting. The hotel focuses on delivering a welcoming atmosphere, smooth front-office operations, and memorable guest experiences. Team members are encouraged to collaborate, take initiative, and maintain high standards of professionalism. Working at Sky View Suites Hotel provides opportunities to grow within the hospitality sector and contribute to a guest-centered environment. Role Description The Front-Office Shift Leader is responsible for overseeing daily front-desk operations during assigned shifts, ensuring efficient and professional service to all guests. This full-time, on-site role in Hurghada includes supervising front-office staff, coordinating check-in and check-out processes, handling guest inquiries and complaints, and managing room assignments and reservations. The shift leader monitors lobby standards, supports phone and appointment handling, and ensures accurate documentation, billing, and reporting. The role also involves training and guiding team members, enforcing hotel policies, and collaborating with other departments to maintain a smooth guest experience throughout the stay. Qualifications Candidates should possess strong Customer Service and Receptionist Duties skills, with a focus on friendly, efficient, and professional guest interaction. Candidates should possess solid Phone Etiquette and Appointment Scheduling skills to manage calls, reservations, and guest requests accurately and courteously. Candidates should possess effective Communication skills, including clear verbal and written communication with guests and team members. Previous experience in front-office or hotel reception, ideally in a supervisory or shift leader role. Ability to lead and motivate a team, handle pressure, and resolve issues calmly and fairly. Strong organizational skills, attention to detail, and basic competency with hotel management or reservation systems. Proficiency in English; additional languages are an advantage, especially for international guests. Availability to work shifts, weekends, and holidays as required by hotel operations. Show more