English Customer Service Representative

Innovative Work Solutions likely provides outsourced customer service and support, focusing on multilingual communication and client engagement.

Company Description Innovative Work Solutions (IWS) provides high-quality outsourcing and workforce solutions that help businesses scale efficiently while reducing operational costs without compromising performance. The company specializes in Business Process Outsourcing (BPO), contact center services, dedicated remote teams, sales support, and customer experience management. By combining skilled professionals, streamlined processes, and hands-on management, IWS helps its partners focus on growth while maintaining operational efficiency, transparency, and control. The company is committed to building long-term partnerships based on reliability, efficiency, and measurable results. Role Description The English Customer Service Representative will be responsible for handling customer inquiries and providing professional support to English-speaking customers through phone, email, and chat. Key responsibilities include resolving customer issues, providing accurate information, documenting interactions, and escalating complex cases when necessary. The role also involves following established procedures, meeting quality and performance targets, and collaborating with team members to ensure a positive customer experience. This is a full-time, on-site position based in Nasr City, Cairo. Qualifications English proficiency at B2 level or above. Fresh graduates and undergraduate students are welcome to apply. Strong verbal and written English communication skills. Excellent customer service, active listening, and problem-solving skills. Ability to handle customer inquiries professionally and work in a fast-paced environment. Basic computer skills and the ability to use digital systems. Previous customer service, call center, or customer support experience is an advantage but not mandatory. Ability to work on-site in Nasr City, Cairo, according to the assigned shift. Contact me : https://wa.me/201060243930 Show more

An English Customer Service Representative assists customers with inquiries, resolves issues, and provides support through various communication channels. The role requires strong interpersonal skills and the ability to handle customer interactions professionally. It often involves using company systems to manage customer accounts and track service requests.