English Telesales | No Cold Calling | B1+ Level

ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering high-value, customized outsourcing solutions that help clients concentrate on their core business and better serve their own customers. With deep attention to cultural nuances, industry best practices, and global coverage, ETISAL International provides consultative, innovative services tailored to unique business needs. The organization is committed to transparency, flexibility, integrity, and a strong appreciation of human capital. ETISAL International continually enhances its management and operational standards with the aim of exceeding client expectations. Role Description This is a full-time, on-site English Telesales role based in Cairo, Egypt, with no cold calling involved. The English Telesales team member will handle inbound and pre-qualified outbound calls, promote products or services, and support customers in English in a clear and professional manner. Daily responsibilities include understanding customer needs, presenting suitable solutions, answering inquiries, and guiding customers through the sales process while adhering to scripts and compliance guidelines. The role also involves maintaining accurate records of interactions, updating customer information in the system, and achieving individual and team sales targets. Collaboration with supervisors and colleagues to share feedback, improve sales approaches, and participate in ongoing training sessions is expected. Qualifications Candidates should possess strong Communication and Customer Service skills to interact effectively with customers and handle inquiries professionally. Candidates should possess English Teaching and Training skills to clearly explain product features, support customer understanding, and continuously improve performance. Candidates should possess Translation skills to accurately interpret and convey information in English when needed. Additional beneficial qualifications include B1+ or higher English proficiency, attention to detail, ability to follow structured scripts and procedures, and comfort working in a target-driven environment. Previous experience in telesales, call centers, or BPO environments is an advantage, as is familiarity with CRM or call-handling systems. Show more

This role involves engaging with existing customers or prospects through telephone communication to promote products or services. The position requires a basic level of English proficiency to effectively communicate and build relationships.