Customer Care Agents (Technical Support Account | B2+ English level)

INTELCIA is a dynamic organization focused on connecting skilled professionals with meaningful employment opportunities. The company specializes in facilitating career growth through targeted recruitment solutions, emphasizing roles that require strong communication and customer engagement skills. One of the current openings is for a Customer Service II Retention Specialist, requiring proficiency in C1 English to effectively interact with clients and maintain high service standards. While the exact industry and operational scope are not specified, INTELCIA appears to operate within a sector that values client relationships and multilingual capabilities. The company’s approach highlights its commitment to supporting both employers and job seekers through efficient and effective hiring processes.

We’re Hiring – Customer Service Representatives (USA Account) Position: Customer Service Representative Locations: ⦁ Cairo: Sheikh Zayed (Ivory Business Park – next to WOC) OR Maadi (Technology Park) ⦁ Alexandria: Borg El Arab (Silicon Valley) Salary & Benefits: ⦁ Salary 19,000 EGP and can go up to 35,000 EGP/month ⦁ Net Basic: 14,000 EGP (10,000 basic + 4,000 transportation allowance besides transportation) ⦁ KPIs: 100 USD 💸 ⦁ Incentives: 7 – 14 USD per closed deal ⦁ Paid Training: on basic salary (10,000 EGP) ⦁ Social & Medical Insurance Job Description: Handling customer service calls for US customers Providing technical support or assisting with billing inquiries (Optimum Account), with several queues (TSR, CSR, Mobile, Retention, Non-pay) Working Conditions: ⦁ 5 working days / 2 days off (rotational) ⦁ 9 working hours including 1-hour break Rotational shifts: ⦁ 3 PM – 12 AM ⦁ 4 PM – 1 AM ⦁ 8 PM – 5 AM ⦁ 10 PM – 7 AM Transportation provided Door-to-door for girls Multiple pickup points for boys Requirements: ⦁ Fluency in English ⦁ Undergrads & Fresh grads are welcome 📲 Interested? Send a 1–2 minute voice note introducing yourself to me 01103381140 Show more

Customer Care Agents provide technical support to clients, addressing issues related to account management and product usage. They ensure clear communication and resolve customer inquiries efficiently.