Reservations Agent

ZORO MISR is a company that offers employment opportunities across various sectors, with a current focus on roles within the tourism industry. The company's recruitment of a Tourism Manager suggests an involvement in managing travel-related services or hospitality operations. While the exact nature of ZORO MISR’s business and its broader range of services remain unspecified, the presence of this job title indicates potential engagement in activities related to destination management, event coordination, or visitor experience enhancement. The company appears to be actively seeking professionals with expertise in tourism planning and execution, reflecting a possible emphasis on quality service delivery and operational efficiency. Without further details, ZORO MISR is described based on the available job vacancy information.

Company Description ZORO MISR is the world’s first fully integrated digital tourism platform, focused on creating unique, personalized, and memorable travel experiences. Specializing in Egyptian tourism and travel booking, the company offers excursions, activities, transportation arrangements, and car rentals for travelers from around the globe. A dedicated team of local guides and tourism representatives is available 24/7 to provide expert guidance and support. ZORO MISR aims to optimize the traveler journey from planning to completion through seamless digital tools and attentive service. The company values innovation, cultural authenticity, and exceptional customer experiences. Role Description The Reservations Agent is responsible for handling travel and tourism bookings, including excursions, activities, transportation, and car rentals for individual and group travelers. This full-time, on-site role is based in Qesm El Maadi and involves managing reservation requests via phone, email, and digital platforms, ensuring accurate and timely confirmations. The role includes providing clear information on services, pricing, and availability, and offering suitable alternatives when needed. The Reservations Agent will assist with customer inquiries, coordinate with local guides and tourism partners, and maintain up-to-date records in the reservation system. The position also requires collaborating with reception and front-office functions to support smooth traveler experiences. Qualifications Strong Phone Etiquette and Communication skills, with the ability to interact professionally with travelers from diverse backgrounds. Experience in Reservations and Customer Service, including managing bookings, changes, and cancellations efficiently and accurately. Capability to perform Receptionist Duties such as greeting visitors, handling inquiries, and coordinating with internal teams. Proficiency in using reservation and booking software, online travel platforms, and basic office applications. Fluency in spoken and written English; knowledge of Arabic or additional languages is an advantage. Attention to detail, strong organizational skills, and the ability to multitask in a fast-paced tourism environment. Previous experience in travel, tourism, hospitality, or customer-facing roles is preferred. Ability to work flexible hours, including weekends or holidays, as required by business needs. Show more

A reservations agent handles hotel and cruise bookings, ensuring accurate details and maximizing occupancy. The role requires strong customer service skills and attention to detail in managing reservation systems.