Bilingual Italian Travel Advisors( Travel Exp is a must)

FlairsTech appears to provide customer service and technical support solutions, likely operating in the IT and business services sectors.

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with software development and analytics, digital solutions, business operations, and customer experience services. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes and productivity. The organization’s success is rooted in its people-focused culture and commitment to building long-term partnerships. Team members join a diverse, growth-oriented environment that values expertise, collaboration, and continuous improvement. Role Description The Italian Travel Advisor is a full-time, on-site role based in Qesm El Maadi. This role focuses on providing high-quality travel advisory and customer support services to Italian-speaking clients, including assisting with trip planning, booking flights, hotels, and other travel arrangements. Day-to-day responsibilities include handling inbound and outbound calls, responding to emails and chat inquiries, offering tailored travel recommendations, and resolving issues related to reservations, changes, or cancellations. The Italian Travel Advisor will ensure accurate documentation of each interaction, follow company workflows and tools, and meet performance and quality standards. Collaboration with internal teams to escalate complex cases and maintain up-to-date knowledge of travel products, policies, and promotions is also essential. Qualifications Candidates should possess strong travel industry experience, with proven hands-on knowledge of booking procedures, itineraries, and common travel platforms and tools. Candidates should possess excellent Italian language skills (written and spoken) and good command of English to communicate effectively with clients and internal teams. Candidates should possess solid customer service and communication skills, including active listening, problem-solving, and a professional, empathetic approach to client interactions. Candidates should possess good computer literacy and the ability to learn new systems, including CRM tools, reservation platforms, and standard office software. Candidates should possess strong attention to detail, organizational skills, and the ability to work efficiently in a fast-paced, target-driven environment. Relevant experience in travel agencies, airlines, or tourism operations is highly beneficial; a background in hospitality or customer support is an advantage. A diploma or degree in tourism, hospitality, business, languages, or a related field is preferred but equivalent practical experience will be considered. Availability to work full-time on-site in Qesm El Maadi, with flexibility for shifts and occasional peaks in workload. Show more