Customer Advisor Representative ( B2 -C1 )

Raya CX appears to provide customer experience services, likely involving call centers and support roles, with possible IT development functions.

Company Description Raya CX is a next-generation business process outsourcing and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company delivers services from competitive, highly skilled labor markets to ensure quality and efficiency. Raya CX offers integrated outsourcing solutions enabled by advanced technology, robust strategies, and a commitment to continuous improvement and innovation, creating growth and development opportunities for team members. Role Description The Customer Advisor Representative (B2–C1) is a full-time, on-site role based in Qesm El Maadi. In this position, the representative manages inbound and outbound customer contacts, responds to inquiries, and provides accurate information about products and services. The role involves resolving issues, handling complaints with empathy and professionalism, and ensuring each interaction supports overall customer satisfaction goals. The representative documents customer interactions, follows established procedures, and collaborates with team members and supervisors to improve service quality. The role also requires adherence to performance metrics and participation in ongoing training to maintain a high standard of communication and support. Qualifications Strong customer interaction skills, including Customer Contact and Customer Support, with the ability to manage inquiries and resolve issues effectively. Capability to foster positive customer experiences and loyalty, demonstrating Customer Satisfaction focus and client relationship awareness. Competence in Client Counseling, with the ability to guide customers through options, solutions, and next steps clearly and respectfully. Excellent Communication skills (spoken and written) in English at B2–C1 level, with clear, professional, and empathetic tone. Ability to work on-site in Qesm El Maadi, maintain punctuality, and adapt to shift-based schedules as required. Proficiency in basic computer applications and ability to learn new customer service and CRM tools quickly. Previous experience in customer service, contact center, or BPO environments is an advantage. High level of resilience, problem-solving skills, and attention to detail when handling customer inquiries. Show more