Emails & Outbound Calls | English Account | Strong B1

ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on delivering high value, innovative customer-focused services. The company specializes in customized outsourcing solutions that help clients focus on their core business while better serving their own customers. With global coverage and deep understanding of diverse cultures, ETISAL International integrates industry best practices and advanced technologies into its operations. The organization emphasizes quality, transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations and enhance management and operational standards. Role Description This is a full-time, on-site role based in Cairo, Egypt for Emails & Outbound Calls in an English Account at ETISAL International Group. The role involves handling email correspondence and making outbound calls to support customers, address inquiries, and provide accurate information in English. Daily responsibilities include maintaining clear and professional communication, documenting interactions, following up on requests, and adhering to internal procedures and quality standards. Team members are expected to collaborate with colleagues and supervisors to ensure that service targets are met and that customer satisfaction is consistently achieved. Qualifications Strong communication and customer service skills, with the ability to interact professionally and confidently in English. Experience or competencies in English teaching, training, or coaching that support clear explanation of information to customers. Skills in translation or interpretation between English and local languages, where needed, to facilitate accurate understanding. Previous experience in customer service, call centers, or BPO environments is highly beneficial. Ability to work on-site in Cairo, Egypt, adhering to full-time shifts and performance targets. Good typing skills, email etiquette, and familiarity with basic computer applications and CRM tools. Strong problem-solving abilities, resilience under pressure, and a commitment to delivering high-quality service. Show more