Policies & Procedures Officer / Senior Officer

HD Bank, formerly known as بنك التعمير والإسكان, is a financial institution that provides a range of banking services to individuals and businesses. While specific industry details are not provided, the presence of a job title such as 'Customer Experience Monitoring Officer' suggests the bank places emphasis on maintaining high standards of customer service and operational efficiency. This role indicates a focus on monitoring and improving interactions between the bank and its clients, which is common in institutions that prioritize client satisfaction and service quality. The company's operations likely involve various financial services, including retail banking, corporate finance, and possibly mortgage or housing-related products, given its historical name. As a regional institution, it may serve both local and international markets, though specific locations or market reach are not confirmed.

Job Summary: We are looking for a Policies & Procedures Officer / Senior Officer to support the development, maintenance, and governance of technology policies and procedures, ensuring alignment with IT governance, Information Security, Data Management, Cybersecurity, Digital Infrastructure and regulatory requirements. Job Responsibilities: Draft, review, and maintain technology policies, procedures, and governance documentation. Coordinate with IT and business stakeholders to collect inputs and maintain documentation accuracy. Support document lifecycle, version control, repository management, and governance reviews. Assist with compliance, audit readiness, and technology documentation activities. Drive continuous improvement of documentation standards and governance practices. Job Qualifications: Bachelor’s degree in Information Technology, Information Systems, Computer Science, Engineering, Business Administration, Banking, or a related field. MBA, Master’s degree, or executive education/certification in IT Governance, Information Security, Data Governance, Policy Management, Risk Management, or Compliance is preferred. Officer: 2–4+ years of relevant experience in IT documentation, Information Security documentation, Data Governance support, policy support, technology operations, compliance support, or banking operations. Senior Officer: 4–6+ years of relevant experience in IT documentation, Information Security documentation, Data Governance support, policy support, technology operations, compliance support, or banking operations. Banking or financial services experience is strongly preferred, with proven exposure to institutional policy frameworks, procedure development, regulatory alignment, documentation lifecycle management, central repository governance, stakeholder coordination, and audit readiness. Preferred Certifications: Foundation-level training/certifications in ITIL, COBIT, Information Security, Data Governance, Policy Management, or Compliance are preferred.in Policy and Procedure Management, Governance, Banking Operations, or Operational Excellence. Show more