English Customer Support B2 | Graduated & Drop out _ Egyptians only | Salary net 19000

Teleperformance appears to be involved in providing outsourced customer service and call center operations, likely serving multiple industries.

Company Description The company is a growing organization seeking motivated team members for its English Customer Support function. It focuses on providing high-quality service and clear communication to international customers. Team members are encouraged to develop professionally and contribute to continuous improvement in processes and customer experience. The work environment values collaboration, accountability, and strong language skills. The organization offers a stable opportunity for individuals who want to build a long-term career in customer support. Role Description This is a full-time, on-site English Customer Support role based in Cairo, Egypt. The role involves responding to customer inquiries in English via phone, email, and chat, providing accurate information and resolving issues efficiently. The individual will document interactions, follow established procedures, and escalate complex cases when needed. Daily tasks include maintaining a high level of professionalism, meeting performance targets, and contributing to a positive customer experience. The role may also involve participating in training sessions to improve product knowledge and service quality, and supporting team members with clear communication and collaboration. Qualifications Strong communication skills in English, with the ability to interact clearly and professionally with customers. Customer Service skills, including active listening, problem-solving, and handling inquiries and complaints respectfully. Relevant experience or knowledge in English Teaching and Training to support customer education and internal knowledge sharing. Translation abilities to accurately understand and convey information when needed. Ability to work on-site in Cairo, Egypt, on a full-time schedule and maintain consistent attendance and punctuality. Good typing skills and basic proficiency with computer applications and customer support systems. Strong organizational skills, attention to detail, and ability to follow structured processes and guidelines. Previous experience in a call center or customer support environment is an advantage. Diploma or university degree is beneficial; applicants Show more