Head of Core Banking Support & Change-Release Management

HD Bank, formerly known as بنك التعمير والإسكان, is a financial institution that provides a range of banking services to individuals and businesses. While specific industry details are not provided, the presence of a job title such as 'Customer Experience Monitoring Officer' suggests the bank places emphasis on maintaining high standards of customer service and operational efficiency. This role indicates a focus on monitoring and improving interactions between the bank and its clients, which is common in institutions that prioritize client satisfaction and service quality. The company's operations likely involve various financial services, including retail banking, corporate finance, and possibly mortgage or housing-related products, given its historical name. As a regional institution, it may serve both local and international markets, though specific locations or market reach are not confirmed.

Job Summary: The Head of Core Banking Support & Change-Release Management is responsible for overseeing the administration, support, and continuous improvement of the bank's core banking platform (Temenos T24). This includes managing system operations, driving system enhancements, implementing change and release strategies, and ensuring seamless coordination with business units to align the platform with organizational goals. Job Responsibilities: Oversee daily operations of the Temenos T24 core banking system and related applications, ensuring high availability and performance. Manage the implementation of system updates, patches, and upgrades while ensuring business continuity. Coordinate incident, problem, and change management processes for the core banking platform. Ensure security, compliance, and regulatory requirements for core banking systems are met. Collaborate with IT and business teams to assess risks and impacts associated with changes or releases. Serve as the primary escalation point for complex technical issues related to the core banking platform. Perform root cause analysis on recurring problems and implement long-term solutions. Document and track incident resolutions and corrective measures. Manage relationships with Temenos and other external vendors, ensuring compliance with SLAs and contractual obligations. Conduct regular audits and assessments to mitigate risks and maintain compliance. Job Qualifications: Bachelor’s degree in Business Administration, accounting, Information Technology, Computer Science, or a related field. At least 10 years of experience in banking IT support, with a focus on core banking systems, particularly Temenos T24. Minimum of 5 years of experience in a leadership role, managing technical teams and projects related to core banking systems. Indepth knowledge of Temenos T24 (core banking system), including its modules, architecture, and integrations. Show more