Sales and Service Coordinator

Join our team where exceptional solutions require exceptional people! As a highly-motivated Sales & Service Coordinator, you'll play a vital role in providing back-office support to our Service, Sales, and Office Operations teams to ensure orders, repairs, and customer inquiries are processed accurately and on time. This is how you WOW: Customer Care and Call Handling Handle incoming calls, emails, and messages, logging inquiries to support the main customer service team. Identify the customer's cleaning needs and recommend suitable products from the Home & Garden and Professional ranges, including accessories, detergents and spare parts. Explain product features, prices, warranty terms and available services using official Karcher product information and the approved price list. Refer complex technical questions to the Service team and qualified sales leads to the Sales Advisor, and follow up until the customer receives an answer. Provide flexible, on-demand support to the sales team and walk-in customers during peak showroom hours to ensure a seamless guest experience. Manage the end-to-end customer complaint process by logging issues, escalating them to the appropriate departments, and providing continuous updates through to resolution. Service Back Office Register repair and maintenance requests, create job cards and check warranty eligibility against proof of purchase. Prepare repair and spare parts quotations, obtain customer approval and pass approved jobs to the service technicians. Coordinate with the warehouse and service teams to ensure spare parts availability and actively track open orders. Deliver an excellent customer experience by providing clear, proactive updates on repair timelines and delivery logistics. Maintain accurate service records, including job status, parts used, invoices and customer signatures on handover. Sales Back Office Create and update customer master data, keeping records complete and accurate. Prepare quotations and pro-forma invoices, and enter sales orders accurately in SAP. Check stock availability and coordinate order picking, delivery and installation dates with the warehouse and customers. Issue sales invoices and delivery notes and support Finance with payment follow-up and customer account queries. Support the sales team with sales reports, customer lists, price lists and promotional material. Office and Showroom Support Receive visitors, manage the reception area and direct calls and visitors to the right person. Maintain a clean and organized showroom, ensuring all product displays, price tags, and marketing materials meet Karcher standards. Support the Managing Director with scheduling, meeting arrangements and general administrative tasks as required. Manage and maintain accurate physical and digital filing systems in compliance with company standards. Handle incoming and outgoing mail and courier shipments. Maintain office supplies and stationery and raise purchase requests when stock is low. It would be WOW if you would bring this in: Bachelor's degree in Business Administration, Commerce, or a related field. 2 to 3 years of experience in customer service, call handling, sales administration, or service back office. Fluent Arabic and good written and spoken English. Experience with SAP or a similar ERP system is an advantage. Clear and polite communication by phone, email, and in person. Accuracy and attention to detail in data entry and documentation. Our Karcher WOW-package: Make a difference: Be part of our purpose: Together we make a powerful impact towards a clean world! Act like an owner: Take ownership of your work, contribute your ideas, and shape the future of Karcher. It's your company too! Continuous learning: Never stop growing with our excellent learning and development opportunities. Career progression & growth: You are empowered to choose your own path and accelerate your growth. Be an innovator: Share your ideas and see them come to life! We encourage and support employee-driven initiatives. Our WOW culture: Enjoy benefits such as vacation days, medical insurance, product discounts and an inclusive and diverse family culture that values personal well-being. So: Wanna WOW with us? Simply upload your resume online and leave your contact information. We look forward to getting to know you! Show more