Customer Support Agent (Voice Account) B1+ English

ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.

About the Role We are seeking a professional and customer‑focused Customer Support Agent to join our Dubai Account team in Abbasia, Cairo. In this voice‑based role, you will handle inbound and outbound customer calls, resolve inquiries, and deliver high‑quality support in a structured and professional environment. This position requires previous call center experience. It is an excellent opportunity for individuals looking to build a stable career with a supportive and performance‑driven team. --- Key Responsibilities · Handle customer inquiries via voice calls in a professional and timely manner. · Diagnose and resolve technical and non‑technical issues. · Escalate and follow up on complex cases to ensure complete resolution. · Maintain accurate records of all customer interactions. · Collaborate with internal teams to enhance overall customer satisfaction. --- Qualifications · Bachelor's degree in any discipline. · Call center experience is required. · English proficiency at B1+ level or above. · Excellent verbal communication and active listening skills. · Strong problem‑solving abilities and attention to detail. · Ability to work effectively in a target‑driven environment. · Flexibility to work rotational shifts. --- What We Offer · Net Salary: 13,000 EGP · Social & Medical Insurance · Fully Paid Training Program · 2 Rotational Days Off per week · Clear career progression and promotion pathways · Professional, supportive, and performance‑driven work environment · Prime office location: Abbasia, Cairo Show more