Customer Service Representative

Teleperformance appears to be involved in providing outsourced customer service and call center operations, likely serving multiple industries.

Company Description TP Cairo EG is a dynamic hub that offers top-quality services and solutions to its clients by combining innovation with a commitment to excellence. As part of a globally recognized company, TP Cairo EG fosters a collaborative and inclusive work environment. The company is dedicated to empowering its employees and providing opportunities for personal and professional growth. Located in New Cairo, TP Cairo EG is a trusted partner for customer service and business solutions. Role Description This is a full-time, on-site role for a Customer Service Representative based in New Cairo. The role involves providing exceptional customer support, ensuring customer satisfaction, and delivering excellent customer experiences. Additionally, the role involves identifying upselling opportunities, promoting suitable products or services, and meeting sales targets to earn commissions. Successful candidates will be expected to handle customer inquiries and resolve issues effectively, maintaining the highest standards of professionalism and efficiency. Qualifications Fluency in English Proficiency in Customer Service, Customer Support, and delivering excellent Customer Experience Ability to ensure Customer Satisfaction through proactive communication and problem-solving Excellent communication and interpersonal skills Ability to work on-site in New Cairo and maintain a customer-focused approach Previous experience in a customer service or sales role is an advantage Benefits & Salary: Net Salary up to 21K KPIs in Euros Transportation provided + allowance (door-to-door for females) Medial insurance up to 400K per year Social insurance VPN lines for personal use Gym access Discounts in many stores Learning & Developments courses Diplomas with attractive discounts Free gaming arena Work nature: 5 days per week (9 rotational hours, including 1 hour break), and 2 rotating days off Apply Now 01299916882 Show more

Provides customer support via telephone, resolving inquiries and issues for airline passengers.

• Answering customer inquiries via phone, email, or chat
• Resolving common customer complaints and service issues
• Providing information about products or services
• Documenting customer interactions and follow-up actions

• Communication
• Problem-solving
• Customer relationship management
• Time management
• Attention to detail
• Team collaboration
• Computer literacy
• Emotional intelligence