Customer Service Representative - CRM

Premium Card is a dynamic organization seeking talented professionals to support its growing operations. The company currently has an opening for a Sales Representative - Financing Services, indicating a focus on financial solutions and customer engagement. While specific industry details are not provided, the job title suggests involvement in sectors related to credit, loans, or financial products. Premium Card appears to prioritize roles that drive business growth through direct client interaction and sales performance. The company's emphasis on recruitment in this area highlights its commitment to expanding its market reach and enhancing customer service. With a clear need for skilled individuals in financial services, Premium Card is positioned as a forward-thinking employer within the industry.

🔹Job Description : - Conduct outbound calls to customers based on tickets received from inbound channels to resolve their issues effectively. - Verify and update customer data in the CRM system to ensure accuracy before proceeding with issue resolution. - Handle customer requests related to financial services, card usage, and account inquiries. - Confirm double transactions with customers. - Perform customer retention activities by contacting clients requesting to close their cards, explaining product benefits, and offering suitable alternatives to maintain their relationship with the company. - Create and escalate tickets related to the internal merchant relations team for resolution and ensuring customers are informed once issues are resolved. 🔹Qualifications: - Education: Bachelor’s degree in Business Administration, Finance, or related field. - Experience: 1-2 years of experience in a CRM or call center role within the financial services industry. 🔹Skills: - knowledge of CRM systems and ticketing workflows required. - Strong interpersonal and problem resolution skills. 🔹Benefits: - Premium Card employee status. - Profit sharing. - Social and medical insurance. - Fast-paced, high-performing team environment. - Life insurance. - Recognition and rewards program. - Learning and development opportunities. Show more