English teamleader

Atheel CX is a job website that connects professionals with employment opportunities across various industries. The platform focuses on providing a streamlined and efficient experience for both job seekers and employers. While specific details about the company's industry, size, or locations are not provided, the presence of roles such as 'English teamleader' suggests an emphasis on language-related services or international business operations. Atheel CX likely supports candidates in finding positions that align with their skills and career goals, while offering employers access to a qualified talent pool. The website aims to simplify the recruitment process by facilitating clear communication and matching opportunities with suitable candidates. Without additional information, the exact scope of Atheel CX's services remains inferred based on its listed job titles and general function as a job platform.

Company Description Atheel CX, part of Atheel Holding founded in 2016, is a diversified customer experience solutions provider serving clients across multiple industries and regions. With operations in the UAE, KSA, and Egypt, and five strategic delivery sites in Egypt, Atheel CX supports large-scale, multilingual customer operations in over 15 languages. The organization manages millions of monthly transactions, a large workforce, and a broad client base, demonstrating strong operational capacity and reliability. Atheel CX is backed by globally recognized certifications in quality, customer satisfaction, information security, safety, and environmental management, reflecting a strong focus on compliance and service excellence. Team members join a forward-thinking company that champions digital transformation and long-term client partnerships. Role Description The English Team Leader is a full-time, on-site role based in Qesm El Maadi, responsible for overseeing a team of English-speaking customer experience specialists. This role includes monitoring daily performance, providing coaching and feedback, and ensuring service levels and quality standards are consistently met. The person in this position will handle escalated customer issues, support workforce management with scheduling and staffing needs, and track team KPIs to drive continuous improvement. They will collaborate closely with operations, quality, and training teams to align processes, implement best practices, and support new initiatives or campaigns. The English Team Leader is also expected to maintain accurate reporting, contribute to performance reviews, and foster a positive, inclusive team culture focused on customer satisfaction and operational excellence. Qualifications Strong leadership and team management skills, including coaching, performance monitoring, and conflict resolution. Fluent English communication skills (written and verbal), with the ability to handle escalations and communicate with internal and external stakeholders clearly. Experience in contact center or customer experience environments, with familiarity in KPI tracking, quality assurance, and process adherence. Solid organizational and time-management skills, with the ability to prioritize tasks, manage schedules, and maintain accurate reports. Analytical and problem-solving skills to interpret performance data, identify trends, and recommend practical improvements. Proficiency with common office and contact center tools (e.g., CRM systems, call monitoring software, spreadsheets, and reporting tools). Ability to work on-site in Qesm El Maadi and collaborate effectively in a fast-paced, multicultural environment. Previous experience as a team leader, supervisor, or senior agent in a customer service or CX role is preferred. Relevant education (e.g., diploma or bachelor’s degree in business, communications, or related field) is an advantage. must have experience as a team leader minimimum 2 years if you are Interested send whatsapp:01041204744 Show more