Customer Service (English level B2/C1)

Alorica appears to provide outsourced customer service and support solutions, likely operating in sectors such as aviation and healthcare.

Company Description Alorica is a global customer experience (CX) provider that partners with leading brands to design and deliver exceptional customer interactions from strategy through execution. The company combines proven performance, deep industry expertise, and advanced technology to achieve strong results for clients and create meaningful experiences for customers. Alorica is known for challenging convention, building long-term client relationships, and operating with integrity and authenticity. With 100,000 professionals across 17 countries, serving over 250 brands in more than 75 languages, Alorica offers diverse career paths and growth opportunities. Applicants can join a curious, creative, and connected team focused on elevating customer experiences. Role Description In this full-time, on-site Customer Service role based in Giza, team members handle inbound and outbound customer interactions in English (B2/C1 level), including calls, emails, and chats. Daily tasks include responding to inquiries, resolving issues, providing product or service information, and documenting interactions accurately in internal systems. The role involves following established procedures, meeting performance targets such as quality, productivity, and customer satisfaction, and escalating complex cases when necessary. Customer Service representatives collaborate with supervisors and teammates, participate in coaching and training sessions, and contribute to continuous improvement of processes and customer experience. This position requires consistent attendance on-site in Giza and adherence to scheduled shifts. Qualifications Strong communication skills in English at B2/C1 level, including clear speaking, active listening, and professional written communication. Customer service mindset with skills in problem solving, conflict resolution, and empathy when handling diverse customer needs. Competence in basic computer use, including typing, navigating multiple systems, and accurately entering and retrieving data. Ability to manage time effectively, handle multiple tasks, and maintain attention to detail in a fast-paced contact center environment. Adaptability to shifting priorities, new processes, and performance feedback, with a willingness to learn and improve. Teamwork and collaboration skills, including reliability, respect for colleagues, and openness to coaching. Previous experience in customer support, call centers, or related roles is preferred but not mandatory. High school diploma or equivalent required; additional education in business, communication, or related fields is an advantage. Availability to work rotating shifts, weekends, and holidays as needed, in an on-site environment in Giza. Show more