English Call centre Chat Account B1|Grads|12k

TP appears to provide customer support and travel advisory services, likely operating in the travel or home electronics sectors.

Company Description We are TP Group, formerly known as Teleperformance, a global leader in digital business services with nearly 47 years of experience. In the AI era, we have evolved to become sharper, more modern, and deeply focused on empathy in every interaction. Our teams combine human expertise with intelligent technologies to deliver outstanding customer experiences. TP offers dynamic, growth-oriented career paths for individuals who want to work in a future-focused environment. Joining TP means being part of an innovative, inclusive company that invests in people and their development. Role Description This is a full-time, on-site English Call Centre Chat Account role based in New Cairo. The team member will handle inbound and outbound chat interactions in English, responding to customer inquiries, resolving issues, and providing accurate information in a clear and professional manner. Daily tasks include managing multiple chat conversations, documenting customer interactions, following scripts and guidelines, and escalating complex cases when needed. The role involves collaborating with supervisors and colleagues to meet performance targets, maintain quality standards, and continuously improve the customer experience. The position is designed for graduates at B1 English proficiency level, with a monthly salary of approximately 12k, subject to company policies and structure. Qualifications Strong English communication skills, including clear written communication and active listening. Customer Service skills to handle inquiries, resolve issues, and maintain a positive customer experience. English Teaching or Training experience is beneficial for explaining information and guiding customers effectively. Translation abilities in English may be helpful for understanding and clarifying customer messages. Ability to work on-site in New Cairo and manage multiple chat conversations efficiently. B1 or higher English proficiency; graduates from any field are welcome. Comfort with using computers, chat platforms, and basic office applications. Flexibility to work in shifts, strong problem-solving skills, and a professional, inclusive mindset. Show more