Back Office Agent

Xceed appears to be involved in software development, particularly focusing on application and AI/ML technologies with a focus on .NET frameworks.

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company delivers a wide range of services, including inbound and outbound support, back office operations, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. With sites in Egypt, Morocco, Mauritius, UAE, and a new site in Saudi Arabia, Xceed supports government and commercial clients in 10 different languages. The organization has received numerous regional and international awards for outsourcing excellence, customer experience, sustainability, impact sourcing, and diversity, equity and inclusion. Xceed is also certified to multiple international standards, including COPC and ISO certifications for business continuity, quality, environmental management, occupational health and safety, and information security. Role Description The Back Office Agent role at Xceed is a full-time on-site position based in Cairo, Egypt. The Back Office Agent is responsible for processing and verifying data, handling documentation, and performing administrative tasks that support front-line operations and client services. Day-to-day activities include updating records, validating customer information, preparing reports, and ensuring that all transactions are completed accurately and within defined timelines. The role involves following established procedures, complying with data protection and security guidelines, and coordinating with other teams to resolve discrepancies or incomplete information. The Back Office Agent is expected to maintain high attention to detail, uphold service quality standards, and contribute to efficient back office workflows. Qualifications • Candidates should possess strong written communication skills, with the ability to compose clear, accurate, and professional responses via chat and email. • Candidates should possess customer service skills, including active listening, empathy, problem-solving, and conflict resolution. • Candidates should possess organizational skills, including time management, attention to detail, and the ability to handle multiple conversations simultaneously. • Ability to work in rotating shifts, including evenings, weekends, or holidays as needed, and to reliably commute to the Cairo site. • Graduates only with a Bachelor's degree. Show more

A Back Office Agent supports operational functions by handling administrative tasks, data entry, and customer inquiries. The role may involve coordinating with internal teams to ensure accurate processing of transactions or communications.