German Customer Service Specialist | Graduates & Undergraduates

Tech Mahindra is a global technology services company that offers a range of digital transformation solutions. While specific industry details are not provided, the company's recruitment for roles such as German Customer Service Specialist suggests an involvement in customer-centric service operations, possibly within international business contexts. The focus on graduates and undergraduates indicates a commitment to nurturing young talent and providing career development opportunities. Tech Mahindra likely operates across multiple sectors, leveraging technology to support enterprise clients worldwide. Its job offerings reflect a strategic emphasis on multilingual and cross-cultural competencies, aligning with global market demands. The company's approach to hiring underscores its role in facilitating business operations through skilled workforce engagement.

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,200+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers. As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences. Job Purpose We are seeking a customer-focused and enthusiastic German Customer Service Specialist to join our team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and delivering an exceptional customer experience through various communication channels. Key Responsibilities Handle inbound customer interactions via phone, email, chat, and other support channels. Provide accurate information regarding products, services, policies, and procedures. Resolve customer inquiries, concerns, and complaints in a professional and timely manner. Maintain detailed records of customer interactions in the relevant systems. Escalate complex issues to the appropriate departments when necessary. Meet individual and team performance targets, including quality and productivity metrics. Deliver a high level of customer satisfaction and contribute to continuous service improvement. Adhere to company policies, processes, and compliance requirements. Required Qualifications German language proficiency at B2+ level or above (mandatory). Good command of the English language, both written and spoken. 0-2 years of experience in customer service, call center, or customer-facing roles. Fresh graduates are welcome to apply. Excellent communication and interpersonal skills. Strong problem-solving and customer-handling abilities. Ability to multitask and work in a fast-paced environment. Basic computer proficiency, including Microsoft Office applications. What We Offer Competitive salary. Comprehensive training and development programs. Career growth opportunities within a global organization. Exposure to international clients and best-in-class customer experience practices. A diverse, inclusive, and collaborative work environment. Work location at Citystars Business Complex, Cairo. Transportation allowance. Comprehensive medical allowance & social insurance. One-month granted annual bonus. Show more

This role involves providing customer support in German, addressing inquiries and resolving issues for international clients. The specialist may work remotely or on-site, supporting a variety of business functions through communication and problem-solving.