English Customer support agent ( Outbound & Emails)

This role involves providing customer support through outbound communication and email correspondence. The agent is responsible for addressing customer inquiries, resolving issues, and maintaining positive interactions to enhance customer satisfaction.

ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that meet the unique business needs of each partner and help them better serve their own customers. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to ensure quality service delivery. The company is committed to transparency, flexibility, integrity, and continuous improvement in its management and operations. Human capital, service excellence, and advanced technologies are central to ETISAL International’s vision of becoming an industry leader. Role Description The English Customer Support Agent (Outbound & Emails) is a full-time, on-site role based in Cairo, Egypt. This role is responsible for handling outbound calls and email communications in English to support customers with inquiries, requests, and service information. Daily tasks include responding to customer questions, resolving issues, providing accurate product or service details, and following up to ensure customer satisfaction. The agent will document interactions in the relevant systems, escalate complex cases when needed, and adhere to established quality, compliance, and performance standards. Collaboration with team members and supervisors to improve processes and meet service targets is also part of the role. Qualifications Candidates should possess strong Customer Support and Customer Service skills, with the ability to handle outbound calls and email communications professionally. Candidates should possess excellent Communication skills, including clear written and spoken English, and active listening abilities. Candidates should possess Troubleshooting skills and a focus on Customer Satisfaction, with the capability to resolve issues and follow up effectively. Relevant experience in call centers, BPO, or customer-facing roles is beneficial. Ability to work on-site in Cairo, Egypt, follow shift schedules, and meet performance targets. Proficiency with computer systems, CRM tools, and email platforms is an advantage. Strong problem-solving skills, attention to detail, and a professional, customer-oriented attitude. Show more