Customer Service English _ ( B2/ C1 )

Raya CX appears to provide customer experience services, likely involving call centers and support roles, with possible IT development functions.

Company Description Raya CX provides next-generation business process outsourcing (BPO) and customer experience management services for clients across a wide range of industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. The company delivers services from competitive and highly skilled labor markets, focusing on quality and efficiency. Raya CX offers integrated outsourcing solutions powered by advanced technology, robust operational strategies, and a strong commitment to continuous improvement and innovation. Team members join a dynamic environment that values professional development and excellence in customer experience. Role Description This is a full-time, on-site Customer Service English (B2/C1) role based in Qesm El Maadi. The role involves responding to customer inquiries in English via phone, email, and chat, ensuring accurate and timely resolutions. Team members handle complaints and service requests, follow established procedures, and document interactions in internal systems. Daily tasks include maintaining high service quality, meeting performance targets, and contributing to overall customer satisfaction and experience. The role also requires collaborating with colleagues and supervisors to escalate complex issues and provide feedback that supports process improvement. Qualifications Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues professionally. Ability to enhance Customer Experience and maintain high Customer Satisfaction through empathetic and solution-oriented communication. Excellent Phone Etiquette, including clear spoken English at B2/C1 level and courteous interaction with diverse customers. Effective communication skills, both verbal and written, with attention to detail in documenting customer interactions. Ability to work on-site in Qesm El Maadi and adapt to shift-based schedules as required by business needs. Strong problem-solving abilities, patience under pressure, and a customer-focused mindset. Basic computer literacy and proficiency in common office and CRM tools; prior contact center experience is an advantage. Relevant education or equivalent experience in customer service, business, or related fields is preferred. Show more

This role involves providing customer support in an English-speaking environment, with proficiency at B2/C1 language levels. The position requires clear communication and problem-solving skills to address client inquiries effectively.