Hotel Reservations Officer ( Experience in the tourism industry )

A Hotel Reservations Officer manages booking inquiries, confirms reservations, and handles modifications to ensure guest satisfaction. This role requires strong communication skills and attention to detail in a fast-paced environment.

T&S Cosmetics is a dynamic company seeking skilled professionals to support its growing operations. The organization currently offers a position for Hotel Reservations Officer, requiring experience in the tourism industry. This role suggests that T&S Cosmetics may be involved in hospitality or travel-related services, though the exact nature of its business remains unspecified. The company's focus on roles with specific industry experience indicates an emphasis on operational efficiency and customer service. While details about size, locations, or client base are not provided, the job title implies a potential connection to accommodation or event management sectors. T&S Cosmetics is committed to identifying candidates who align with its professional standards and can contribute effectively to its operations.

Role Description The Reservations Officer is a full-time, on-site role based in Qesm El Nozha. This role is responsible for handling reservation inquiries, confirming bookings, and managing changes or cancellations, particularly for tourism-related services and packages. Day-to-day tasks include responding to customer and partner requests, coordinating with internal teams, processing airline ticketing when required, and ensuring accurate records in reservation systems. The Reservations Officer will also support sales activities by providing timely information on availability, pricing, and promotions, and will resolve customer issues in a professional and efficient manner. The role requires consistent adherence to company policies, attention to detail, and proactive communication to maintain high service standards. Qualifications Demonstrated proficiency in Reservations and Airline Ticketing, ideally within the tourism industry. Strong Customer Service skills with the ability to handle inquiries, complaints, and special requests effectively. Excellent Communication skills, both written and verbal, to interact clearly with customers, partners, and colleagues. Sales aptitude, including the ability to upsell services and support promotional activities related to tourism packages. Previous experience in tourism, travel agencies, or hospitality is highly beneficial. Comfort working with reservation systems, booking platforms, and basic office software. Organizational skills, accuracy in data entry, and the ability to manage multiple bookings and deadlines. Ability to work on-site in Qesm El Nozha and collaborate effectively within a diverse team environment. Show more