Head of Collections Controls, Legal Procedures Follow-up & Retail Banking Loan Insurance

This role involves overseeing collections controls, legal procedures follow-up, and retail banking loan insurance to manage delinquency rates and maintain portfolio quality. The position focuses on ensuring compliance and effective resolution of customer financial obligations.

Banque du Caire is a financial institution focused on providing comprehensive banking and financial services. The organization appears to operate within sectors requiring advanced data management, legal compliance, and risk mitigation strategies. Its job titles suggest an emphasis on retail banking operations, including roles in data analytics, collections controls, and loan insurance. These positions indicate a structured approach to managing customer liabilities and ensuring adherence to regulatory standards. While the exact scope of its services and operational scale remain unspecified, the nature of the vacancies implies a commitment to maintaining robust internal processes and client-focused financial solutions. The company likely serves a diverse clientele within the retail banking sector, with an emphasis on precision, compliance, and strategic management.

Job Summary Oversee the activities of the Collections Controls Unit, Legal Procedures Follow-up Unit, and Retail Banking Loan Insurance Unit to reduce delinquency rates, maintain portfolio quality, and minimize credit losses, in accordance with the bank’s policies and Central Bank of Egypt instructions. Job Responsibilities Contribute to developing the overall objectives, policies, systems, and work procedures of the Collections General Department. Analyze collection results against employee targets using reports generated from the bank’s systems, review and enhance reporting to improve performance measurement and assess its impact on delinquency rates. Monitor the performance of the Collections System and its controls, ensure implementation of the collection strategy, and report results to the department head. Regularly update the Capacity Plan Model and Target Setting Model for collection activities in line with portfolio performance, changes in the retail portfolio, and the bank’s annual targets. Prepare and review collection performance reports across different delinquency stages and product types, providing recommendations for improvement. Identify risks associated with collection activities, establish appropriate controls, and periodically update the Risk & Control Self-Assessment (RCSA). Conduct periodic reviews of collection activities to ensure compliance with policies and procedures and recommend improvements. Prepare incentive reports for collection officers based on the approved incentive scheme and Balanced Scorecard system and evaluate external collection agencies against their targets. Review commission reports submitted by external collection agencies to ensure accuracy and compliance with approved calculation policies. Prepare periodic reports on collection activities, delinquent and written-off debt portfolios, rescheduled accounts, settlements, waivers, accounts recommended for write-off, and accounts requiring legal action. Monitor daily and monthly collection performance against targets and recommend appropriate actions to address delinquency risks. Oversee compliance with Central Bank of Egypt requirements concerning delinquent customers, rescheduling, settlements, and final repayment arrangements. Coordinate with the relevant departments to initiate legal proceedings against delinquent customers and suspend such proceedings when outstanding debts or arrears have been settled. Implement approved plans for distributing collection activities among collection officers and external collection agencies. Conduct an annual review of the insurance market, in coordination with the Head of the Retail Banking Risk Sector, to identify the best available offers in line with the bank’s strategy. Supervise and follow up with insurance companies to ensure timely settlement of outstanding insurance claims. Review and compare insurance companies’ terms, conditions, coverage, and pricing to secure the most favorable offers for the bank. Supervise insurance officers in coordinating with branches to complete all required documentation for life insurance and non-payment claims and ensure compliance with approved procedures and policies. Follow up with insurance companies to ensure the collection of profits due to the bank. Monitor weekly and monthly collections from insurance companies against premiums paid. Continuously review insurance procedures, identify operational obstacles, and recommend appropriate solutions. Prepare monthly reports on insurance activities and analytical cost reports for senior management, highlighting performance, strengths, and areas for improvement. Develop new ideas and solutions to maximize the benefits the bank receives from its insurance arrangements. Maintain regular communication with other departments to improve the services provided by the department. Set team objectives and KPIs, evaluate employee performance, monitor results, and implement development measures. Ensure business continuity by developing second-line successors across the different teams. Monitor employees’ annual leave balances to ensure proper utilization without disrupting business operations. Address operational issues, develop effective solutions, and recommend improvements to departmental processes and service delivery. Respond to inquiries from branches and other departments and ensure effective coordination with relevant stakeholders. Qualifications & Experience Experience: Minimum 10 years of banking experience, including at least 4 years in collections. Education: Relevant university degree. Additional Requirements: Strong analytical, reporting, risk and controls, problem-solving, coordination, and team leadership capabilities. Show more