Outbound Customer Support | English Account

This role involves providing customer support through outbound communication, primarily in an English-speaking context. The position focuses on addressing client inquiries and resolving issues effectively. It requires strong interpersonal skills and a commitment to delivering high-quality service.

ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in consultative, customized outsourcing solutions designed to meet the unique needs of each partner and help them focus on their core business. ETISAL places strong emphasis on customer-centric service, cultural understanding, and global coverage, supported by industry best practices and advanced technologies. The company is committed to transparency, operational flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL also values human capital and strives to provide first-class quality that enhances the value of its clients’ customers. Role Description The Customer Support / English Outbound Account role is a full-time, on-site position based in Cairo, Egypt. In this role, the team member will handle outbound calls to English-speaking customers, provide information about products and services, and support customers with inquiries or issues. Daily tasks include following call scripts and guidelines, documenting interactions in the CRM system, updating customer records, and escalating complex cases when needed. The role also involves meeting performance targets such as call quality, customer satisfaction, and productivity, while adhering to company policies and compliance requirements. Collaboration with supervisors and colleagues to improve processes and share feedback is an important part of the day-to-day responsibilities. Qualifications Strong verbal and written communication skills in English, with clear pronunciation and professional phone etiquette. Customer service orientation, including active listening, empathy, and the ability to manage challenging conversations calmly. Basic computer literacy, with the ability to work with CRM systems, email, and office productivity tools. Ability to follow structured processes, call scripts, and performance guidelines while maintaining attention to detail. Time management and organizational skills to handle high call volumes and meet daily and weekly performance targets. Positive and professional attitude, willingness to learn, and openness to coaching and feedback. Previous experience in call centers, customer support, or outbound sales is an advantage but not mandatory. High school diploma or equivalent; further education in business, communication, or related fields is a plus Show more