Customer Support Specialist (French Speaking)

Customer Support Specialists provide assistance to customers through various communication channels. They resolve issues and offer guidance to ensure customer satisfaction. This role often requires proficiency in a specific language.

Hexaware Technologies appears to provide customer service and support services, likely operating in the business process outsourcing sector with a focus on multilingual support.

Company Description Hexaware Technologies is a global technology and business process services company with more than 31,600 team members across 58 offices in 28 countries. The organization focuses on empowering enterprises to drive digital transformation with speed, scale, and innovation. Hexaware puts people first, fostering a diverse and inclusive workplace and supporting continuous growth through strong learning and development programs. The culture encourages creativity and collaboration, aiming to become the world’s most loved digital transformation partner. Hexaware is committed to using technology to improve lives today and build a brighter digital future. Role Description This is a full-time, on-site Call Center Representative (French Speaker) role based in Qesm El Maadi. The Call Center Representative will handle inbound and outbound calls in French, providing prompt and professional customer support, answering inquiries, and resolving issues in line with company standards. Daily responsibilities include documenting customer interactions, updating records in internal systems, and following established procedures and scripts where appropriate. The role involves collaborating with team members and supervisors to meet service level targets, maintain high customer satisfaction, and escalate complex cases when needed. The representative is expected to adhere to quality, compliance, and confidentiality guidelines while delivering a consistent and positive customer experience. Qualifications Strong customer-facing skills, including experience as Customer Service Representatives, focus on Customer Satisfaction, and effective Customer Support. Excellent Interpersonal Skills to communicate clearly, build rapport, and manage challenging conversations in a professional manner. Solid Computer Literacy, including the ability to navigate call center software, CRM tools, and standard office applications. Fluency in spoken and written French, with good command of English for internal communication and training. Ability to work on-site in Qesm El Maadi in a fast-paced environment, multitask, and meet performance targets. Strong listening skills, attention to detail, and problem-solving abilities to address customer needs efficiently. Previous experience in a call center, contact center, or customer service environment is preferred. High school diploma or equivalent; additional education in business, communications, or related fields is an advantage. Show more