Bilingual Customer Support Specialists (French & English)

NEXperience appears to provide customer support services, likely operating in a multilingual environment with a focus on French and English-speaking clients.

Company Description NEXperience is a CX innovation company that helps global brands transform how they engage with customers. By combining top-tier talent, advanced AI, and deep industry expertise, NEXperience delivers scalable nearshore solutions in customer support, digital sales, and back-office operations. The company serves clients across healthcare, technology, education, and e-commerce, supporting both fast-growing startups and established industry leaders. Teams operate 24/7 from Egypt to support global growth and deliver flexible, high-quality customer experiences. NEXperience focuses on building long-term partnerships and designing outstanding customer journeys. Role Description The Bilingual Customer Support Specialist (French & English) is a full-time, on-site role based in Cairo, Egypt. In this role, the specialist responds to customer inquiries via phone, email, chat, and other channels in both French and English, ensuring timely and accurate resolution. Day-to-day responsibilities include troubleshooting issues, providing product and service information, documenting interactions in CRM tools, and escalating complex cases to the appropriate teams when needed. The specialist monitors customer satisfaction, follows established workflows, and contributes feedback to improve processes and knowledge bases. This position requires collaboration with cross-functional teams, adherence to quality and performance metrics, and a strong focus on delivering a consistent, professional customer experience. 🚀 We’re Hiring: Bilingual Customer Support Specialists (French & English) 🚀 Are you fluent in French and English? Looking to boost your career in a dynamic international environment? Join our team in El Rehab City, Cairo! About the Role Location: El Rehab City, Cairo, Egypt 📍 Employment Type: Full-time ⏰ Languages Required: French (C1) & English (B2) Key Responsibilities Handle Support: Respond to customer inquiries via calls, emails, and live chats in French & English. Resolve Issues: Provide fast, effective solutions with a customer-first approach. Record Keeping: Update CRM records accurately after each interaction. Achieve Metrics: Meet core quality and performance targets (CSAT, FCR). Requirements Languages: C1 Level French and B2 Level English (both required). Experience: Customer service/contact center background is a plus (fresh grads with strong skills are welcome!). Communication: Strong verbal and written communication skills. Flexibility: Willingness to work rotational shifts. What We Offer Competitive salary + performance & language bonuses 💰 Medical & social insurance 🏥 Career growth opportunities 📈 How to Apply 📩 Send your updated CV to [HR@] or apply directly on LinkedIn with the subject line: "Bilingual French/English - Rehab". #Hiring #CustomerService #FrenchJobs #JobOpportunity #CallCenter #ElRehab #CairoJobs Show more