Front Office Agent

Fairmont Hotels & Resorts operates luxury hotel properties worldwide, offering premium hospitality services and guest experiences.

Role Description The Front Office Agent is a full-time, on-site role based in Cairo, Egypt. This position is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth and efficient front office operation. Daily tasks include handling reservations, answering phone calls and inquiries, processing payments, and coordinating with other departments to meet guest needs. The Front Office Agent responds to guest requests and concerns, provides information about hotel services and local attractions, and maintains accurate records and reports. This role requires a professional appearance, consistent adherence to hospitality standards, and a strong focus on delivering courteous, timely, and effective service. Job Responsibilities: Welcome guests and assist with check-in and check-out. Handle guest inquiries and phone calls professionally. Assist with reservations and payment procedures. Coordinate with other departments to ensure guest satisfaction. Provide information about hotel services and assist guests with their requests. Requirements: Bachelor's degree in Hospitality, Tourism, Hotel Management, or any related field. Fresh graduates are welcome to apply. Good English communication skills. Good interpersonal and guest-handling skills. Professional attitude, presentable appearance, and willingness to learn. Basic computer skills. Flexibility to work rotational shifts, including weekends and holidays. Candidates residing in 6th of October City or nearby areas are preferred. Show more