(B2 /C1) English _CS Advisor

Raya CX appears to provide customer experience services, likely involving call centers and support roles, with possible IT development functions.

Company Description Raya Customer Experience (Raya CX) delivers next-generation business process outsourcing and customer experience management for clients across a wide range of industries. Since 2001, Raya CX has been a trusted partner for customer service, technical support, and global services to Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets, enabling high-quality, scalable service. Raya CX offers integrated outsourcing solutions powered by advanced technology, robust strategies, and a culture of continuous improvement and innovation. Team members join a dynamic environment focused on professional growth and delivering excellent customer experiences. Role Description The (B2/C1) English CS Advisor is a full-time, on-site role based in Qesm 2nd 6 October. In this position, the advisor handles inbound and outbound customer interactions in English, addressing inquiries, resolving issues, and providing accurate information about client products and services. The role involves logging and updating cases in CRM systems, following defined workflows, and adhering to service level agreements and quality standards. Advisors are expected to escalate complex cases when necessary, collaborate with team leaders to improve processes, and maintain a professional, empathetic, and solution-oriented approach in every interaction. The role also includes following company policies, meeting performance targets, and participating in ongoing training to enhance product knowledge and communication skills. Qualifications Strong English communication skills at B2/C1 level, with clear spoken and written English suitable for international customer interactions. Customer service abilities, including active listening, problem solving, conflict resolution, and maintaining a positive, professional tone. Computer and technical skills, such as proficiency with CRM or ticketing systems, basic troubleshooting steps, and confident use of common office applications. Time management and organizational skills, including multitasking, prioritizing workloads, and meeting performance targets and deadlines. Interpersonal and teamwork skills, with the ability to collaborate with colleagues, accept feedback, and adapt to changing processes or client requirements. Previous experience in customer service, contact centers, or BPO environments is preferred but not mandatory. Availability to work full-time on-site in Qesm 2nd 6 October, including potential shift work, weekends, or holidays as required. High school diploma or equivalent required; a college degree in a related field (e.g., business, communications, languages) is an advantage. Show more