English Call Center (B2) USA and Canada market Graduates only

TP appears to provide customer support and travel advisory services, likely operating in the travel or home electronics sectors.

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly five decades of experience. The company has evolved to meet the demands of the AI era, combining advanced technology with human-centered support. TP focuses on delivering modern, intelligent, and empathetic customer experiences for international clients. Team members join a future-ready organization that values adaptability, continuous improvement, and professional growth. Working at TP means contributing to an innovative environment that supports diverse markets and customer needs. Role Description This is a full-time, on-site English Call Center role based in New Cairo, serving the USA and Canada market. The role involves handling inbound and outbound customer calls in English, responding to inquiries, resolving issues, and providing accurate information about products and services. Team members will document interactions, follow established procedures, and use internal systems to track cases and ensure timely follow-up. The role also includes supporting customers with troubleshooting, escalating complex cases when needed, and meeting performance targets related to quality, efficiency, and customer satisfaction. Collaboration with supervisors and peers to share updates, attend training, and continuously improve service delivery is expected. Qualifications Strong English communication skills (spoken and written) suitable for USA and Canada customers, with clear, professional, and empathetic interaction abilities. Customer Service experience or skills, including active listening, problem-solving, and managing high-volume calls while maintaining service quality. Skills in English Teaching, Training, or coaching are beneficial for understanding language nuances and improving communication effectiveness. Translation or language support skills are an advantage for clarifying complex information and ensuring accurate customer understanding. Recent graduates or early-career professionals, preferably with education related to languages, communication, or business, are encouraged to apply. Ability to work on-site in New Cairo on a full-time schedule, with flexibility for shifts aligned to USA and Canada time zones. Comfort with using computer-based tools, CRM systems, and standard office software, with a willingness to learn new platforms. Professional attitude, reliability, and a commitment to meeting performance goals while respecting diversity and inclusive workplace practices. Show more