Customer Service Coordinator

Company Description Smart Villages Development & Management Company (SVC) is a technology-focused business community and development organization based in Cairo, Egypt. SVC manages and develops modern business environments designed to attract innovative companies, startups, and professionals. The company provides high-quality infrastructure, facilities, and services that support productivity, collaboration, and growth. Professionals joining SVC benefit from a dynamic workplace that values reliability, service excellence, and continuous improvement. Role Description The Help Desk Specialist is a full-time, on-site role based in Cairo, Egypt, responsible for providing first-line technical and customer support to internal users and tenants. Day-to-day tasks include responding to support requests via phone, email, and ticketing systems, diagnosing and resolving issues related to desktop computers, software, basic networking, and peripherals. The specialist will log and track incidents, escalate complex issues to higher-level support when needed, and follow up to ensure timely resolution. The role also includes installing and configuring workstations, assisting with user account management, documenting solutions and procedures, and contributing to continuous improvement of help desk processes. This position requires consistent, professional communication and a strong service orientation. Qualifications Candidates should possess strong Technical Support and Help Desk Support skills, including experience handling user inquiries and incidents. Candidates should possess solid Troubleshooting skills, with the ability to identify, diagnose, and resolve hardware and software issues efficiently. Candidates should possess practical experience with Desktop Computers, including installation, configuration, and basic maintenance. Candidates should possess excellent Customer Support skills, with a focus on clear communication, patience, and service quality. Relevant qualifications such as a degree or diploma in Information Technology, Computer Science, or a related field are beneficial. Familiarity with operating systems (e.g., Windows), office productivity tools, and basic networking concepts is highly advantageous. Strong problem-solving abilities, attention to detail, and the capacity to prioritize multiple tasks in a fast-paced environment are expected. Professional proficiency in English and Arabic, both written and verbal, is beneficial for supporting diverse users. Show more

Role Description This is a full-time on-site role for a Customer Service Representative located in New Cairo. The Customer Service Representative will handle day-to-day customer interactions, provide support and ensuring customer satisfaction. Responsibilities include responding to customer inquiries, resolving issues, and maintaining a high level of customer experience. The role also involves documenting interactions, updating customer records, and collaborating with other team members to improve service procedures. SUTHERLAND | Customer Service & Technical Support salary Up to 20.8K EGP NET including KPIs 1,100 EGP Night Allowance 24/7 Transportation Fast Promotions Immediate Hiring & Fast Start Dates Graduates & Dropouts English B1+/B2/ C1 Flexibility for night shifts required work on new Cairo site! Show more

YOUR NEXT CAREER MOVE COULD TAKE YOU ALL THE WAY TO THE UAE. Looking for more than just a job? Start building your career today, with the opportunity to grow professionally, get promoted, and travel to the UAE after just 6 months. WE ARE HIRING | B2 ENGLISH SPEAKERS What We Offer: * Net Salary: 15,000 EGP * Bonus Program: 3,000 EGP * Social & Medical Insurance * Free VPN Line * Rotational Shifts * Location: Maadi, Cairo Your Career Growth Opportunities: * Promotion opportunities after 6 months * Opportunity to travel to the UAE after 6 months Requirements: * Graduates only * B2 English proficiency * Flexibility to work rotational shifts Your next opportunity starts with one application. Show more

Location: Global, fully remote Job Type: Contractor (~15 hours per week) Schedule: Flexible—you choose the hours and days you work, including weekends if desired as long as there is activity. About This Role Interview language: English In this hourly, remote contractor role, you will work as a Customer Service Subject Matter Expert (SME) to support the creation of a custom dataset of natural, human-enacted customer service conversations used to train and improve speech-to-speech AI agents. You will participate in realistic customer service scenarios, applying your professional experience in client communication, issue resolution, support workflows, and customer relationship management to ensure conversations accurately reflect real-world interactions. You will demonstrate natural and professional communication, active listening, problem-solving, empathy, and appropriate issue-resolution techniques while following project-specific scenarios, instructions, and quality guidelines. Your contributions will help AI systems learn to handle customer interactions more naturally, accurately, and effectively. This role is with a fast-growing AI Data Services company delivering training data for many of the world’s largest AI companies and foundation-model labs. Important There is no immediate project for this role; however, if qualified, you will be among the first experts we reach out to when relevant opportunities arise. This will also provide you with access to future projects available through our expert network. Your profile Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience). 2+ years of professional Customer Service experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management. 1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work. Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution. Excellent spoken English C1+ (US only), with clear and fluent verbal communication. Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios. Ability to adapt communication style, tone, and approach based on the customer’s needs, situation, and level of concern. Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor environment. Key Responsibilities Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios. Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance. Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases. Skills: speech,communication,customer relationship management,customer service,customer,training Show more