MEA CSL Excellence Manager

Mars is a dynamic organization seeking talented professionals to support its operational and administrative functions. The company is currently recruiting for roles such as Supply Finance Analyst, Finance Manager - Logistics, Personal Assistant to Chief Executive Officer, and Executive Coordinator MEA, indicating a focus on financial management, logistics coordination, and high-level executive support. While the exact industry and business operations are not specified, these job titles suggest involvement in supply chain management, corporate finance, and international administrative coordination. The company appears to operate in an environment requiring precision in financial planning, efficient logistical processes, and effective communication at senior levels. Mars is likely engaged in a complex business that demands strong organizational capabilities and strategic oversight across multiple functions.

Job Description Job Purpose The main purpose of this job ensures supply chain strategy deployment and delivery across all MEA units and factories. He/ She will be owning value creation roadmap, copilot/lead regional transformation programs/projects and own supply chain reporting and digitalization workstreams. The jobholder will work closely with all Customer service and logistics heads, planning teams, supply chain directors, supply finance across Middle East and Africa Key Accountabilities Or Responsibilities Deliver Quality Growth Own customer service level management processes to standardize all service measures across markets, factories and categories (Case-fill To Trade, Case-fill to Distributors, Fill Rate on Time, On-time delivery, Refusals and Service As Measured By Customer) to deliver target results Lead Operating Plan process to drive consistent service levels improvement Lead all reporting workstreams across the region and act as single point of contact for service management with global teams. Accelerate Operational Excellence Lead value creation program for Middle East Africa to deliver logistics conversion cost optimization plans and projects Manage Logistics conversion cost operating plan process across the region Lead and facilitate periodic conversion cost management process across supply management reviews including actualization, projections on periodic basis and gap closure plans to deliver expected targets Identify and adopt best practices to drive cost optimization programs Sustain Performance Lead and manage deployment of global and regional initiatives in customer service and logistics across the region Lead digital transformation plan and deployment across the region Copilot supply directors to develop and deliver supply transformation strategy and enabling projects Lead transformation projects delivery across the region Context and Scope MEA Customer Service & Logistics Excellence Manager is a member of the Customer Service and Logistics Leadership team reporting to the Customer Service and Logistics Director. He co-pilots the CS&L LT in delivering cost and service targets and leads value creation, digitalization and transformation pillars as part of the supply chain strategy Job Specifications Education & Professional Qualifications A bachelor’s degree in supply chain, engineering, business or economics Master’s degree in supply chain management or business data analytics is preferred Certification in APICS, IBF or other supply chain programs is preferred. Knowledge/Experience Strong technical and functional skills (7-10 years in supply chain – logistics, customer service, and supply planning experience). SAP expertise is preferred. Fluent English Language Skills (verbal and written). Proficient knowledge of Microsoft office (Excel, PowerPoint, Word). Functional capabilities & competencies: excellent communication and presentation skills, and ability to work well under pressure. Tech Savvy and proficient knowledge of Business Intelligence tools and other business analytics and decision support making tools PMP certification is preferred Show more