Customer Service Representative

Company Description Delta University is a growing educational institution committed to providing high-quality academic programs and student-centered services. The university fosters an inclusive and collaborative environment where learners, faculty, and staff are encouraged to reach their full potential. With a focus on innovation and continuous improvement, Delta University invests in modern facilities and support systems to enhance the campus experience. Team members are encouraged to contribute ideas, support student success, and help strengthen the university’s reputation in the community. Role Description This is a full-time, on-site Customer Service Representative role based at Delta University’s campus in New Cairo. The person in this role will respond to student, parent, and visitor inquiries in person, by phone, and via email, providing clear and accurate information about university services, procedures, and policies. Daily tasks include handling requests and complaints, updating records in student information systems, and directing individuals to the appropriate departments or resources. The role also involves coordinating appointment scheduling, supporting administrative processes, and ensuring a welcoming, professional front-desk or office environment. The Customer Service Representative will work closely with academic and administrative teams to ensure timely resolution of issues and a positive experience for all campus stakeholders. Qualifications Strong communication and active listening skills, with the ability to explain information clearly and professionally to diverse audiences. Customer service and problem-solving skills, including managing inquiries, resolving issues, and maintaining a calm, supportive approach. Basic administrative and organizational skills, such as handling documentation, data entry, and managing multiple tasks and priorities. Comfort with computer and office software tools (e.g., email, word processing, spreadsheets, and student information systems). Ability to work on-site in New Cairo, collaborate with cross-functional teams, and maintain confidentiality and integrity in handling information. Previous experience in a customer-facing or student services role, preferably in an educational or service-oriented environment, is an advantage. Relevant educational background (such as a diploma or bachelor’s degree in business, communications, or a related field) is preferred. Show more